IT Supervisor, user experience centerGrundfos

About our Company
With over 17 million pumps produced annually and over 19,000 employees in more than 55 countries, Grundfos is today one of the world's leading manufacturer of pumps and pumping systems. Our products satisfy the markets' needs for effective, reliable, and highly efficient solutions. We contribute to global sustainability by pioneering water technologies that improve quality of life for people and care for the planet.
About the Role
We are looking for talented people with a 'can-do' attitude and a strong customer service approach to join our Grundfos family in Ortigas Center, Pasig City.
Reporting directly to the IS User Experience Centre Senior Manager, the successful candidate will provide leadership and directions to the IT second-level operations team and provides technical support to the organization's internal/external users of computer applications and hardware.
Why Grundfos?
Global values-driven organization
Great team culture and positive work environment
Wide range of employee benefits
Access to extensive internal training with global career development opportunities
Key Activities:
Promotes continuous improvement; this may involve others in a planned process improvement efforts and measures and drive efficiency the second level operations
Analyze IT Support activities and development tools and process improvements to optimize the service and performance.
Drive the development of proactive monitoring, baselining, and compliance to ensure less IT related interruptions for the end-users
Manages IT staff performance, quality, productivity and ensure that standards are met
Answers questions regarding system procedures, online transactions, systems status, and downtime procedures
Serves as a liaison between customer/client and IT to resolve business issues related to technologies
Collaborates with Network Services, Software Systems Engineering, and/or applications development to restore service and/or identify problems
Maintains a troubleshooting tracking log ensuring timely resolution of problems
Project participation and/or ensure projects have allocated the right people and competences
The responsibilities are within the following areas:
End-user technology selection, architecture, and configuration, End-user Hardware Management, Software Change Management, End-user Security (Antivirus, policies, encryption, etc), OS Management, Software distribution, Collaborative IT tools (e.g. Microsoft O365) and Unified Communication & telephony, having an end-to-end responsibility of services
Qualifications and Skills Required:
At least 2 full years of experience as an IT Supervisor or Manager, preferably User Experience mindset focused
ITIL Foundation certification is preferred
Excellent communication skills with lateral, internal, and external customers
Possess strong project management skills with attention to detail
Ability to read and comprehend technical materials and documentation and apply their contents to solving hardware and software problems
Bachelor's Degree in related field or equivalent work experience
What is expected of you and others at this level
Strong and independent leadership skills with the ability to manage and complete varying priorities at the same time and delegate effectively
Close collaboration with both team and manager to ensure efficient operations and further development of the different areas
Close collaboration with both Service Desk and Onsite support to ensure smooth service introduction, the flow of tickets, and efficient ticket handling
Comprehensive knowledge of PC hardware platforms, software, applications its components, peripherals, repair techniques, and the use of diagnostic tools for troubleshooting problems.
Ensuring that user requests and incidents are effectively resolved either directly or by assignment to the appropriate technical support group or tiers
Coordinates and supervises the daily activities of IT support operations or business support staff
Administers and executes policies and procedures following the company standard
Ensures employees operate within guidelines
Decisions have a direct impact on work unit operations and customers
Frequently interacts with subordinates, customers, and peer groups at various management levels
Interactions normally involve information exchange and basic problem resolution
More Information
If this sounds like you, please click the 'apply' button to progress with your application.
We look forward to hearing from you.
If you want to dig deeper into the Grundfos universe, please visit our Grundfos YouTube Channel here: or on Facebook:
Grundfos is an Equal Opportunity Employer.
Water is our business. With our pumps and pump solutions, we set the standard and keep raising the bar when it comes to water and energy efficiency and protecting the environment. We are passionate about what we do and want to make a difference everyday.
Grundfos

Manila City, Metro Manila Ortigas Center, Pasig City
Permanent
Full-time