IT Specialist mac supportAumni Ph, Inc.

Description
Onboard new employees by provisioning accounts and setting up their macOS workstation
Answers phones, monitor and respond to requests received through the helpdesk ticketing system.
Troubleshoot, isolate, and research problems, recommending solutions and escalating to a higher tier when necessary.
Document all problems by providing a complete and accurate depiction of issues reported, and their resolutions, into our documentation management system.
Management of user accounts, groups, and computers; including new hire and new computer provisioning.
Perform timely workstation hardware and software upgrades and maintenance as required and ensuring all systems are always full disk encrypted
Diagnose and repair hardware issues
Train users on how to utilize various software platforms
Basic network administration - Basic understanding of TCP/IP Protocol
Requirements * Minimum education level: Vocational
Years of experience: 2
Knowledge: Mac OS
Availability for travel: No
Availability for change of residence: Yes
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Baguio, Benguet
Permanent
Full-time