it Service staffCafe24 Philippines Inc.

Cafe24 Store is a marketplace for add-ons that can expand Cafe24 online store's features and designs.
Be a 'Cafe24 Store IT Service Staff' and help Cafe24 online store owners to expand their online stores.
Customer service inquiries promptly and professionally
Handle customer complaints, provide appropriate and effective solutions and alternatives
Communicate and work effectively with CSR, DEV, and HQ.
Responsible for writing, modifying and managing service policy, process and manuals
Update monthly status, write reports, and plan promotions
Derive insights from the data, shopper behavior and execute marketing tactics
Carry out benchmarking against competitive offerings, margin analysis and ensuring products and services are optimally positioned in the market
Bachelor's degree or above
3+ years working experience as a product owner or similar role within the ICT industry
Strong understanding of technologies and trends in the IT market
Fluency in English
Highly organized and excellent time management skills with proven ability to priorities tasks/projects appropriately
Excellent analytical and problem-solving skills
Strong customer-service focus
Advanced knowledge in the use of Microsoft Office
Preferences
E-commerce related work experience
Korean speaker
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Transportation Allowances
Maternity & Paternity Leave
Entry Level / Junior, Apprentice IT and Software Information Technology / IT 2 openings Bachelor's degree graduate
Cafe24 Philippines has been leading many online business clients to success in the global e-commerce market for the past decade since its establishment in 2008.We provide a full range of e-commerce services to help clients smoothly enter the global market and scale up.Services include everything from technical support to online storefront design, overseas marketing and English customer support.We shorten clients' path to success through ceaseless innovation, technological development and e-commerce expertise.Our services are continuously sophisticated in cooperation with Global E-Commerce Platform 'Cafe24', which directly operates in Korea, Japan, and Vietnam. We also provide professional services through a network of local experts at our global offices including one in the Philippines.In cooperation with Amazon, Alibaba, Google, Facebook and other global partners, we support clients to achieve maximum performance in global markets.ᄆ Overseas OfficesManila, Philippines (since Aug 26, 2008)Yanji, China (since Nov 14, 2008)Tokyo, Japan (since Sep 17, 2012)Hangzhou, China (since April 19, 2013)Fukuoka, Japan (since April 15, 2016)Taipei,Taiwan (since Jun 15, 2016)Ho Chi Minh, Vietnam (Since July 1, 2019) HeadquartersOrtigas Center, Pasig City Year founded2008 SpecialtiesDevelopment, Design, Global CSR, and Overseas Advertising
Kalibrr

Mandaluyong City, Metro Manila
Permanent
Full-time