IT Service Desk team leader (supervisor)WeLink Management Consultancy Services
Workplace: Quezon
Salary: ₱ 60,000.00 monthly
Work form: Full time
Posting Date: 12/11/2025
Deadline: 27/02/2021
Description
1. Drive the team to reach all targets defined
2. Analysis of team data and preparation of action plan
3. Ensure all SLA is under set parameters
4. Leave management
5. Availability management
6. Communicate updates from Takeda to the entire team
7. Regular huddle sessions
8. Handling escalated calls
9. Provide required training to the team members
10. Conduct quality audits, coach and mentor the team members
11. All training needs to be addressed and closed at right time
12. Work on technical issues escalated by the team members
13. Chair / participate in meetings
14. Attrition control
15. Process updates and KB articles
16. Meet all SLA's
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 7
Language(s): English
Knowledge: Customer service, Information technology
Availability for travel: Yes
Availability for change of residence: Yes
1. Drive the team to reach all targets defined
2. Analysis of team data and preparation of action plan
3. Ensure all SLA is under set parameters
4. Leave management
5. Availability management
6. Communicate updates from Takeda to the entire team
7. Regular huddle sessions
8. Handling escalated calls
9. Provide required training to the team members
10. Conduct quality audits, coach and mentor the team members
11. All training needs to be addressed and closed at right time
12. Work on technical issues escalated by the team members
13. Chair / participate in meetings
14. Attrition control
15. Process updates and KB articles
16. Meet all SLA's
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 7
Language(s): English
Knowledge: Customer service, Information technology
Availability for travel: Yes
Availability for change of residence: Yes
Other Info
Submit profile
WeLink Management Consultancy Services
About the company
WeLink Management Consultancy Services jobs
Taguig, National Capital Region · Today, 08:01 AM
Position IT Service Desk team leader (supervisor) recruited by the company WeLink Management Consultancy Services at Quezon, Quezon, Joboko automatically collects the salary of ₱ 60,000.00 monthly, finds more jobs on IT Service Desk Team Leader (Supervisor) or WeLink Management Consultancy Services company in the links above
About the company
WeLink Management Consultancy Services jobs
Taguig, National Capital Region · Today, 08:01 AM