IT Service Desk engineerConnectOS

Job Descriptions
Ensure the integrity of the information loaded within Service Desk by carefully reviewing service orders.
Provide frontline telephony and customer-facing support for initial fault diagnosis; liaise with customer throughout to ensure satisfactory resolution of the problem.
Assist in the administration and support of the Local Area Network, including data management and printing facilities, e.g. Active Directory.
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Providing accurate and timely advice to clients seeking technical information/recommendations.
Job Qualifications
Desktop Support for Windows 7/8.1/10
Windows Server 2008 R2/2012 R2/2016 exposure
Microsoft Exchange / Exchange Online exposure
Office 365
Basic understanding of Terminal Services / Citrix Delivery services
Understanding of VOIP systems such as 8x8/3CX/Mitel
Printers (Setup & Configuration)
Basic understanding of networks
Diplomacy: the ability to demonstrate patience and understanding
Flexibility: willingness to go above and beyond
Maturity and professionalis
Organisational: time management, prioritise to meet deadlines
Self-motivating: ability to work independently with minimal supervision
Ability to work effectively in a team
Perfectionist: attention to detail
Experience:
IT Support: 3 years (Preferred)
Office 365: 3 years (Preferred)
Desktop Support for Windows 7/8.1/10: 3 years (Preferred)
Printers (Setup & Configuration): 3 years (Preferred)
Active Directory: 3 years (Preferred)
Microsoft Exchange / Exchange Online exposure: 3 years (Preferred)
Work Remotely:
Temporarily due to COVID-19