IT Service Desk analyst24-7 Intouch
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 08/11/2025
Deadline: 03/11/2020
About 24-7 Intouch
24-7 Intouch is a global customer care and technology company, providing value-driven solutions for over 19 years. Using the most advanced technology, 24-7 Intouch's customizable customer care platform uses insights to build loyalty and increase revenue for their partners. 24-7 Intouch takes pride in developing top to bottom brand alignment for partners while delivering exceptional customer experiences.
For more on our company culture, follow the link to Our Story -
About the Job
Are you looking for an exciting new challenge? 24-7 Intouch is looking for you!
As one of the world's leading outsourcing companies, 24-7 Intouch is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
We're hiring a Service Desk Analyst to encompass the day-to day knowledge management of our Service Desk. This role will be responsible for identifying, capturing and organizing information as knowledge assets for knowledge sharing. This role will also be the main point of contact for all partner incidents. Our ideal candidate is a leader with a drive to deliver extraordinary results and a fearless attitude to contribute to our culture.
As IT Service Desk Analyst, You Will...
Be the initial point of contact for all partner requests; create incidents, update work logs, prioritize and categorize incidents
Manage the Service Desk mailbox
Provide various levels of troubleshooting, including password resets and network/application issues
Create and maintain knowledge management training content including troubleshooting instructions
Document processes and procedures for all services
Establish knowledge management processes and procedures and ensuring proper execution
Develop reporting mechanisms to measure knowledge management performance
Generate reports to measure ongoing performance
Provide accurate and timely information in accessible formats
Acts as a liaison from Service Desk to all other departments
Perform related duties as assigned or requested
Requirements
As IT Service Desk Analyst, You Have...
A high school diploma or equivalent
Some post-secondary or completion of post-secondary schooling (preferred)
ITIL certified (preferred)
Experience in knowledge management content development (creating, editing, validating and managing knowledge articles)
Technical writing experience
Workable
24-7 Intouch is a global customer care and technology company, providing value-driven solutions for over 19 years. Using the most advanced technology, 24-7 Intouch's customizable customer care platform uses insights to build loyalty and increase revenue for their partners. 24-7 Intouch takes pride in developing top to bottom brand alignment for partners while delivering exceptional customer experiences.
For more on our company culture, follow the link to Our Story -
About the Job
Are you looking for an exciting new challenge? 24-7 Intouch is looking for you!
As one of the world's leading outsourcing companies, 24-7 Intouch is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
We're hiring a Service Desk Analyst to encompass the day-to day knowledge management of our Service Desk. This role will be responsible for identifying, capturing and organizing information as knowledge assets for knowledge sharing. This role will also be the main point of contact for all partner incidents. Our ideal candidate is a leader with a drive to deliver extraordinary results and a fearless attitude to contribute to our culture.
As IT Service Desk Analyst, You Will...
Be the initial point of contact for all partner requests; create incidents, update work logs, prioritize and categorize incidents
Manage the Service Desk mailbox
Provide various levels of troubleshooting, including password resets and network/application issues
Create and maintain knowledge management training content including troubleshooting instructions
Document processes and procedures for all services
Establish knowledge management processes and procedures and ensuring proper execution
Develop reporting mechanisms to measure knowledge management performance
Generate reports to measure ongoing performance
Provide accurate and timely information in accessible formats
Acts as a liaison from Service Desk to all other departments
Perform related duties as assigned or requested
Requirements
As IT Service Desk Analyst, You Have...
A high school diploma or equivalent
Some post-secondary or completion of post-secondary schooling (preferred)
ITIL certified (preferred)
Experience in knowledge management content development (creating, editing, validating and managing knowledge articles)
Technical writing experience
Workable
Other Info
Metro Manila
Permanent
Full-time
Permanent
Full-time
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24-7 Intouch
About the company
Position IT Service Desk analyst recruited by the company 24-7 Intouch at MetroManila, Manila, Joboko automatically collects the salary of , finds more jobs on IT Service Desk Analyst or 24-7 Intouch company in the links above
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