IT Service Desk analystH2 Software Consulting Services Inc.

JOB DESCRIPTION
Duties & Responsibilities:
As an IT Service Desk Specialist, you shall be the primary point of contact for all IT Incidents and Requests.
Act as a technical consultant on all customer interaction (Call, email, chat), treating each contact as an opportunity to provide customer satisfaction
Your role includes the provision of initial support using prepared scripts;
Creation of ticket for the request
Assignment of request to a resolver.
Assess incidents and service request for initial troubleshooting
Escalates incidents to higher level resolving groups when these cannot be resolved at the first level
Performs other related tasks that may assign from time to time
JOB QUALIFICATION
Job Qualifications:
Candidate must possess at least Bachelor's Degree in Computer Science/Information Technology or equivalent.
Fresh Graduates are encouraged to apply
Knowledgeable in handling ticketing system is an advantage
Willing to extend hours or do overtime if necessary
Willing to be trained
Can Start ASAP
OTHER JOB REQUIREMENTS
Education
Bachelor's/College Degree
Field of study
Computer Science/Information Technology
Specialization
IT - Hardware
JOB BENEFITS
Health Card, Life Insurance
Communicating skills, Problem Solving Skills