IT Service Desk Analyst - Start ASAPV-call Center Link (vcclink), Inc.
Workplace: Taguig
Salary: Apply
Work form: Full time
Posting Date: 09/11/2025
Deadline: 01/11/2020
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Description
Job Responsibilities:
• Provide first-line assistance and connecting to customers using call, chat, e-mail, self-service/web portal
• help desk support of hardware, systems, sub-systems and/or applications and infrastructure
• Answer inquiries regarding installation, operation, configuration, customization and usage of products
• Responsible for solving simple to complex client escalations
• Keep track and follow instructions for documentation, notification, escalation and follow up of incidents
Qualifications:
• Bachelors/College Degree in Computer Science / Information Technology or related courses
• At least 2 years of working experience focusing on IT/Computer - Software/Service Desk/technical support
• Knowledgeable with Windows, Mac, ITSM, Network, Application, Infrastructure, Ticket Analysis, and understanding issue trends.
• Preferably ITIL v3 Foundations Certified
• Keen to details and good problem-solving skills
• Amenable to work in shifting schedule or graveyard
• Can work in different locations in Metro Manila
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Availability for travel: No
Availability for change of residence: No
Job Responsibilities:
• Provide first-line assistance and connecting to customers using call, chat, e-mail, self-service/web portal
• help desk support of hardware, systems, sub-systems and/or applications and infrastructure
• Answer inquiries regarding installation, operation, configuration, customization and usage of products
• Responsible for solving simple to complex client escalations
• Keep track and follow instructions for documentation, notification, escalation and follow up of incidents
Qualifications:
• Bachelors/College Degree in Computer Science / Information Technology or related courses
• At least 2 years of working experience focusing on IT/Computer - Software/Service Desk/technical support
• Knowledgeable with Windows, Mac, ITSM, Network, Application, Infrastructure, Ticket Analysis, and understanding issue trends.
• Preferably ITIL v3 Foundations Certified
• Keen to details and good problem-solving skills
• Amenable to work in shifting schedule or graveyard
• Can work in different locations in Metro Manila
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Availability for travel: No
Availability for change of residence: No
Other Info
Taguig, National Capital Region · Today, 02:04 PM (updated)
Work type
Full Time
Work type
Full Time
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V-call Center Link (vcclink), Inc.
About the company
V-call Center Link (vcclink), Inc. jobs
Metro Manila
Position IT Service Desk Analyst - Start ASAP recruited by the company V-call Center Link (vcclink), Inc. at Taguig, Joboko automatically collects the salary of Apply, finds more jobs on IT Service Desk Analyst - Start ASAP or V-call Center Link (vcclink), Inc. company in the links above