IT Service Desk agent (level 1.5)Transcosmos

Job Title
IT Service Desk Agent (Level 1.5)
Summary of Role
To provide first line service desk support to external customers, assisting them with hardware and software problems via phone, or email or other communication solutions (Eg. Chat, self-service Portal).
The IT Service Desk Agent is responsible for the day provision of the Services. This includes ensuring that a continually high level of service is provided to the customers as set out in Company's agreements with customers, in the languages described in this document. In order to provide this high level of service the Agent will be required to effectively manage their available resources, including equipment, information and technologies.
Key Tasks and Responsibilities
To provide 1st line technical support; answering support queries via phone and email, or other communication solutions (Eg. Chat, self-service Portal)
Provide high level professional IT services in an efficient manner
Maintain a quality business relationship with all customers
Make effective use of procedural, informational, and technical documentation
Share knowledge with other team members as appropriate.
Requirements
>2 years IT Service Desk experience
Vocational qualification (MCP or equivalent)
University level education
Excellent customer service skills
Excellent English communication skills (both written and oral), with the ability to communicate professionally and confidently at all levels
Experience of using tickets logging systems
Strong knowledge of Microsoft based operating systems and peripherals - such as desktop and network printers/copiers.
Experience with using and troubleshooting Microsoft Outlook within a network environment (permissions, calendar sharing, delegation)
Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint - at least to version of Office 2010
Good understanding of PC hardware set-up and configuration
Willing to work on shifting schedule
Benefits
As well as the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader, transcosmos pride itself on a fun, healthy and encouraging work environment in the premium district of Mckinley Hill, Taguig.
We also reward of our staff with great benefits including:
- Competitive compensation packages
- HMO/Medical and dental coverage
- Life insurance
- Non-taxable allowances
- Night differential
- And much much more!
Transcosmos

Taguig City, Metro Manila
₱30,000 per month
Permanent
Full-time