it InternSprout Solutions

DIRECTLY REPORTS TO:
IT Operations Lead
MAIN AREA OF RESPONSIBILITY:
The primary responsibility of the IT Intern is to provide appropriate level assistance to customers. He / she will manage IT service requests for both remote and onsite employees, following company processes and guidelines to ensure that tasks are completed consistently and efficiently.
TASKS:
Receive and respond to user inquiries via available communication channels professionally and with speed, accuracy, and proficiency.
Resolve open tickets and keep the customer updated of the status and resolution times.
Quickly escalate unresolved cases to appropriate groups, as needed.
Contribute technical solutions to the IT Knowledge Base.
Assist in the administration of IT assets.
QUALIFICATIONS | COMPETENCIES:
Bachelor's Degree in Computer Science or any related field
Fresh graduates are welcome to apply
Basic understanding in written and oral communication skills.
Basic analytical and critical thinking mindset
Comfortable with being Proactive, and a Good collaborator
Must have a capable laptop for demanding tasks (preferably i5 with 8gb RAM or i3 with 12gb RAM)
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Sprout Solutions

Taguig City, Metro Manila
Training
Full-time