it.infrastructure.systems Administration.administrator ii - fort - 1fte - i/eAlorica

Requisition ID: 174137
Job Category: IT
Location: Philippines-Taguig-Taguig-Fort Bonifacio, PHP
Posted Date: 8/12/2021 9:58:26 AM
GET TO KNOW ALORICA
At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.
JOB SUMMARY
JOB RESPONSIBILITIES
Responsible for day to day activities of multiple enterprise applications and servers
Installs and maintains IT systems lifecycle
Provides upper-tier support for windows applications coming from Service Desk.
Develops and maintains system documentation, run-books, and manuals for internal and external teams
Participated in the development of procedures for the operation of servers and systems
Implements, monitors, and improves system security configuration
Participate in Incident and problem management by handling proble/incident case with systems and related equipment related to enterprise systems
Provides timely and rapid responses to requests and incidents
Participate in after-hours support requirements as determined by business and emergency requests
Function as the subject matter expert for all Cloud, Virtualization, Storage, and Windows infrastructure technologies.
Build and run scripts to manage and automate tasks related to Cloud, Virtualization and Windows platforms and reduce toil of recurring tasks
Other duties may be assigned as necessary.
OTHER RELATED DUTIES
Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
Perform other duties as assigned by management.
JOB REQUIREMENTS
Minimum Education and Experience:
Minimum Education
High School Diploma or GED required
Bachelor's Degree or equivalent work experience.
Business Administration or related field required
Master's/Advance Degree
Business Administration preferred
Minimum Experience:
More than 10 years of Systems management, support and design, and/or project leadership experience
Knowledge, Skills and Abilities:
Strong background in Microsoft Windows Operating Systems (server and workstations)
Strong background in Active Directory (AD), Group Policies (GPO), DNS, DHCP, File Services (FS), Network Policy Services (NPS) and other Native Microsoft Technologies
Strong background in Windows Scripting (PowerShell)
Strong background in Governance and Identity Access Management (SAML/ADFS).
Strong background in Virtualization technologies (VMware)
Strong background in Microsoft Exchange 2010\2016\2019 or Office 365
Strong background in Server hardware technologies (DELL, HP, CISCO UCS, Nutanix)
Strong background in Azure Solutions
Strong background in Digital Workspace technologies such as Citrix, On-prem VDI, And Microsoft Azure VDI
Strong background in SCCM.
Strong background in Azure Authentication and Authorization Solutions such as Azure AD and Azure MFA
Working knowledge of Unix and Unix commands for basic administration.
Working knowledge of Information security disciplines and practices.
Working knowledge of Storage Solutions: SAN, NAS, and DAS
Working knowledge of Backup and DR solutions.
Working knowledge of Database applications.
Working knowledge of Web application servers.
Working knowledge of Networking concepts.
Working knowledge of Azure Services
Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Project)
Excellent troubleshooting, root cause analysis, and test planning skills.
Working knowledge of PC and PC-LAN computing environment.
Working knowledge and understanding of data communications software and hardware, such as switches, hubs and understanding of TCP/IP.
General knowledge and understanding of business operations.
Working knowledge of disaster recovery concepts and practices.
Proficiency in analysis and design techniques.
Excellent project and time management skills, including planning, methodologies, time tracking, leadership, etc.
Demonstrated ability to quickly learn new IT skills and concepts.
Demonstrated ability to introduce innovative solutions
Good communication skills.
Working knowledge of many computing platforms.
Working knowledge of several relational databases.
Working knowledge of IT communications networks.
Experience includes system configuration, operating system setup / support, database tuning, performance monitoring, OS-level scripting, etc.
Minimum 3 years of windows Server administration expirence
Minimum 5 years IT infra support, and/or IT infra project leadership experience.
Ability to distinguish, learn and accept differences in business and end-user requirements.
Ability to learn and expand technical knowledge and interpersonal skills.
Read, write and communicate fluently in English.
Work Environment:
Office environment.
Physical Demands:
Ability to lift and/or move 20 pounds with or without accommodation.
ABOUT ALORICA
Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
Alorica

Fort Bonifacio, Makati City, Metro Manila Taguig City, Metro Manila
Permanent
Full-time