IT Infrastructure Manager - wintel/vmware - taguig city, ncrUnitedHealth Group

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
The incumbent will be responsible for compute support operations (Windows, VmWare, Linux, Unix). We are looking for a seasoned IT Infra operations manager who has expertise on Hyper-Converged Infrastructure, VMware suit & VCF in addition to Windows, Unix Server skill set. We also need this leader to have demonstrated solid credentials around driving transitions and automation initiatives in collaboration with engineering teams. At the same time the person also has to be an engaging people leader as a manager for the Intel Operations function. Additionally, this role also demands that the incumbent brings a rock solid operational rigor especially around driving P1, P2 war-room situations and in customer centric activities, thus acting as the face of the team.
Individuals having solid technical credentials will be considered. Technical certifications for Windows, VMWare, Unix are preferable. This is NOT just a people management role and the incumbent must strike a fine balance between providing technical guidance to the team and operationally managing the team.
Team Responsibilities
Responsibilities include configuration, administration, support, and troubleshooting of Windows Server 2008/2012/2016, Linux6,7,8 and Esxi VMWare operating systems for servers across the US and abroad. Manning of the team pager to respond to Priority break/fix issues. Perform back-up success/failure validations using TSM, TSMVE and IBM spv4. Perform customer initiated and audit driven file restores. Research and resolve server capacity issues. Respond to and complete incident (break/fix) and service request tickets from customers. Provide problem identification, diagnosis and resolution of problems. Configure server software, hardware and peripheral devices to resolve issues. Work with the following technologies including and not limited to: Wintel Server 2008/2012/2016; HP Server Hardware; Cisco UCS; HP SIM, HP Openview, Dell, HP Server Automation.
Primary Responsibilities:
People Management for a team of 6 - 8 System Analysts including performance reviews, training, hiring
Review and identify gaps in process, procedures and ability to correct/articulate changes
Manage stakeholder expectations
Performs intraday management analysis. Analyzes and interprets day-end performance reports of the different service area and translates information into action plans
Forward looking in terms of finding opportunities for Automation, CI/CD pipeline and Dev Ops
Provides input for continuous service improvements
Troubleshoot and Drive Resolution of Hardware/Software/System Problems and Issues
Develop, Utilize and Maintain System/Process Documentation and Reports
Provide reliable financial forecasts to management
Implement best practices and promote innovation and drive end to end automation of services
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
Bachelor's degree with 12+ years equivalent experience
ITIL V4 Certified (Well versed with ITIL concepts such as Incident, Change and Problem Management)
12 - 15 years of experience in the IT industry
8+ years with Wintel Server 2008/2012/2016 administration and strong knowledge of Linux based systems
At least 5+ years of experience with VMWare
At least 4+ years of experience in leadership and people management, performance reviews, hiring, training and coaching
Experience working in an environment that serviced/monitored a large number of servers
Experience in implementing Agile & DevOps methodologies
Experience in planning & supervision for the development of staff
Experience in analyzing the KPIs and trends and connect it to actionable
Strong expertise in Remote Infrastructure Management
Worked in 24 x 7 support model
Hands-on Technical SME for Windows, VMWare and Linux Domain in the past
Strong proven background in running an IT Infrastructure operations of a large & complex organization
Good understanding of IT Service Life cycle & different process involved in Infrastructure Management services
Understand project management methods
Strong analytical, organizational and time management skills
Advanced communication skills both verbal and written
Ability to deliver against Service Desk KPIs and service levels
Be able to communicate the direct value our capabilities will provide to our business partners and customers
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. © 2021 Optum Global Solutions (Philippines) Inc. All rights reserved.
Job Keywords: IT Infrastructure Manager, Windows, VMWare, IT, Information Technology, Infrastructure, Wintel Server, Windows, Linux, Unix, Taguig City, NCR, National Capital Region
UnitedHealth Group

Taguig City, Metro Manila
Permanent
Full-time