IT Helpdesk Support (english)PANDR

IT Helpdesk Support (Hardware and Network)Join the Team Behind One of the World's Largest Electronics Brands
Location: Legazpi City, Albay
Employment Type: Full-TimeAre you passionate about solving problems and delivering top-notch tech support? We're on the lookout for a dedicated IT Helpdesk Support Specialist to join our growing team supporting one of the world's most iconic electronics companies.What You'll Be DoingBe part of a high-performing support team for one of the largest electronics companies in the world!Respond to and resolve incoming IT hardware infrastructure support requests from end-users via phone, email, or ticketing systemDiagnose and troubleshoot issues related to IT infrastructure hardware - including networking equipment and other critical hardware components.Provide first-line support, escalating complex technical issues to the relevant teams when necessary.Accurately document all support interactions and troubleshooting steps.Identify issues and recommend process improvements to enhance efficiency and the end-user experience.Collaborate closely with internal teams to ensure seamless IT service delivery.RequirementsWhat We're Looking ForA degree or formal qualification in Information & Communications Technology (ICT)At least 2 years of hands-on experience in any of the following:Technical Support (focused on hardware, not software), ORIT/Helpdesk Support for hardware infrastructure, especially networking equipment.Strong English communication skills - both verbal and written - with a customer-first attitude.A natural problem-solver with the ability to work independently or collaboratively.BenefitsWhy You'll Love Working With UsBe part of a global brand with a reputation for innovation and excellence.Work alongside a Global team of experts that's supportive, collaborative, and driven by impact.Gain exposure to world-class hardware infrastructure and cutting-edge tech support practices.Opportunities for growth, learning, and career advancement.
Pandr

Legazpi City, Albay
Permanent
Full-time