IT Helpdesk assistantQuartz Business Products Corporation
Workplace: MetroManila, Manila, Taguig
Salary: Agreement
Work form: Full time
Posting Date: 14/11/2025
Deadline: 01/04/2021
Job Description
Basic Function:
The Helpdesk Assistant provide customer service to answer customer requests for assistance either in person, by email/chat or over the phone for technical support.
Main Job Duties and Responsibilities:
Answers telephone and respond to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.
Follow up with customers to ensure complete resolution of issues.
Responds to customer inquiries to ensure customer needs are met.
Prepare activity reports
Inform the management of recurring problems
Work closely with Field Engineers and provide assistance on tasks that are outside the scope of their knowledge or expertise.
Administering portal processes e.g.: Parts requisition, case report, case update.
Helpdesk Ticketing administration.
Minimum Qualifications
Education and Experience:
Must have Bachelor's Degree in any field.
With at least a year of work experience
Knowledge and experience of customer service practices
Key Skills and Competencies:
Experience in customer service or relevant role is an advantage
Average client-facing oral and written communication skills
Polite and confident with a great deal of patience and stress tolerance.
Attention to detail and comfortable working in a fast-paced office environment
Ability in multitasking and time-management
Interpersonal skills to interact with customers and team members
Must demonstrate adaptability when dealing with difficult customers
With Data Entry Skills, Reporting Skills, Administrative Writing Skills, Understanding the Customer, Customer Focus, Informing Others, Self-Development, Attention to Detail, Professionalism, Microsoft Office Skills, Teamwork
Ability to learn about products and services
Proficiency in MS Office with expertise in Microsoft Word, PowerPoint, Excel and Outlook.
Basic Function:
The Helpdesk Assistant provide customer service to answer customer requests for assistance either in person, by email/chat or over the phone for technical support.
Main Job Duties and Responsibilities:
Answers telephone and respond to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.
Follow up with customers to ensure complete resolution of issues.
Responds to customer inquiries to ensure customer needs are met.
Prepare activity reports
Inform the management of recurring problems
Work closely with Field Engineers and provide assistance on tasks that are outside the scope of their knowledge or expertise.
Administering portal processes e.g.: Parts requisition, case report, case update.
Helpdesk Ticketing administration.
Minimum Qualifications
Education and Experience:
Must have Bachelor's Degree in any field.
With at least a year of work experience
Knowledge and experience of customer service practices
Key Skills and Competencies:
Experience in customer service or relevant role is an advantage
Average client-facing oral and written communication skills
Polite and confident with a great deal of patience and stress tolerance.
Attention to detail and comfortable working in a fast-paced office environment
Ability in multitasking and time-management
Interpersonal skills to interact with customers and team members
Must demonstrate adaptability when dealing with difficult customers
With Data Entry Skills, Reporting Skills, Administrative Writing Skills, Understanding the Customer, Customer Focus, Informing Others, Self-Development, Attention to Detail, Professionalism, Microsoft Office Skills, Teamwork
Ability to learn about products and services
Proficiency in MS Office with expertise in Microsoft Word, PowerPoint, Excel and Outlook.
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Quartz Business Products Corporation
About the company
Quartz Business Products Corporation jobs
Taguig, Metro Manila
Position IT Helpdesk assistant recruited by the company Quartz Business Products Corporation at MetroManila, Manila, Taguig, Joboko automatically collects the salary of , finds more jobs on IT Helpdesk Assistant or Quartz Business Products Corporation company in the links above