IT Helpdesk analyst l2 | onsiteEastvantage Business Solutions Inc.

Support and motivate the team in terms of achieving the ticketing Service Level Agreement (SLA)
Manage team's KPI and development
Manage tickets from the end-users.
Maintain good relationships with end-users and provide support to end-users to ensure the smooth running of end users' devices and infrastructure devices
Assist in troubleshooting and resolving application issues.
Maintaining and updating technical support documentation.
Manage IT systems monitoring and reports
Implement and monitor office Information Technology security and antivirus.
Minimum 3 years of helpdesk/service desk experience
At least 1 year in L2 or L3 support
Competent at documenting standard/application operating procedures
In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
Comprehensive experience in Windows server administration and basic knowledge in Linux server administration
Good understanding of TCP/IP, IP address, and LAN Technology including switching and routing fundamentals.
Knowledge of the basic setup and configuration of Cisco devices such as firewalls, switches, IP phones, wireless controllers, and access points are a plus.
Microsoft Certified or Cisco Certified Network Associate (CCNA) is a plus
Good interpersonal and communication skills to interact effectively at all levels.
Strong analytical and troubleshooting skills
Amenable to work onsite daily (BGC and Pasig office)
Entry Level / Junior, Apprentice IT and Software Business Process Outsourcing 1 opening Bachelor's degree graduate
Eastvantage provides business solutions to global companies, enabling offshore operations from its locations in the Philippines, India and Bulgaria. The management team brings a wealth of global insights and local knowledge in the areas of digital transformation, customer experience, and business support. Combining expertise with a hands-on approach to managing client relationships, Eastvantage makes outsourcing simple and seamless.Share the passionSerious but wacky. Normal but quirky. Organized yet flexible. Hard work with playtime. That's life at Eastvantage. We promote a "Work-Life Balance" environment. It's a place where introverts and extroverts, the left-brained and right-brained, the outgoing and the shy can all work side by side without pulling each other's hair. That's because we work in a highly open, flexible and collaborative zone where we can totally feel at home.We may be a team of different folks with different strokes, but we share the same passion for our work and a constant drive for excellence. And we're lucky enough to belong to a company that empowers us and looks out for our development and well-being.Are you intelligent, creative, passionate, and crazy enough? Be a part of a cool, smart and wise team. Hurry grab the opportunity.Why join us?Working at Eastvantage is not like joining a huge organization like the navy, it's more like joining a fleet of agile ships ready to skip on to the next race, discovering new frontiers. We are not a thousand-person call center. We are not a ratlab. We are no freaky geeks (or are we?). What are we, then? Eastvantage prides itself on being an open and fair employer, always looking out for the development and well-being of its employees. We believe that our prime services require fully empowered people, world-class office amenities and the best technologies. We provide attractive salaries, insurance and benefits. We believe in continuous learning and coaching to stay ahead. We train and ensure our employees are treated fairly and with respect. Join us - we are always looking for great talents like software/system/web developers, research analysts, e-marketing gurus, and fluent communicators.BenefitsWe offer challenging roles in a fast-growing international teamWork-life balance environmentWe have a no-nonsense culture and direct interaction with our clientsPrime office located in Fort Bonifacio Global City, Taguig and Ortigas CenterWhat are we good at? Work hard and play hard!We are not the typical BPO setup. We have a diverse culture and we nurture everyone like a family.To understand how we use and process your data, please visit www.eastvantage.com/privacy-notice and www.eastvantage.com/privacy-policy
Kalibrr

Taguig City, Metro Manila
Permanent
Full-time