Description
As an IT Global Service Desk Specialist you willprepare and collates reported incidents, analyses data to compute individual program and enterprise uptime performance and generates IT service level reports.
Job Description:
- Responds to various requests related to company uptime, incidents, request for proposals, service requests and manages client account administration.
- Research and resolves problems that are complicated in nature, reference detailed instructions and process documents and know when to escalate issues and seek advice when faced with complex issues
- Track and follow instructions for documentation, notification, escalation and follow up incidents
- Provides assistance and connecting customers using call, chat, e-mail, web portal help desk support of hardware, systems, sub-systems or applications and infrastructure
Qualifications:
- Bachelor's Degree in Computer Science, Information Technology or any related course
- At least 2 years related working experience, preferably coming from an IT/BPO/KPO Industry
- Amenable to work on a night shift
- Willing to work in Makati
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 3
Availability for travel: Yes
Availability for change of residence: Yes
As an IT Global Service Desk Specialist you willprepare and collates reported incidents, analyses data to compute individual program and enterprise uptime performance and generates IT service level reports.
Job Description:
- Responds to various requests related to company uptime, incidents, request for proposals, service requests and manages client account administration.
- Research and resolves problems that are complicated in nature, reference detailed instructions and process documents and know when to escalate issues and seek advice when faced with complex issues
- Track and follow instructions for documentation, notification, escalation and follow up incidents
- Provides assistance and connecting customers using call, chat, e-mail, web portal help desk support of hardware, systems, sub-systems or applications and infrastructure
Qualifications:
- Bachelor's Degree in Computer Science, Information Technology or any related course
- At least 2 years related working experience, preferably coming from an IT/BPO/KPO Industry
- Amenable to work on a night shift
- Willing to work in Makati
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 3
Availability for travel: Yes
Availability for change of residence: Yes
Other Info
Makati, National Capital Region · Today, 05:47 PM
Work type
Full Time
Work type
Full Time
Submit profile
V-call Center Link (vcclink), Inc.
About the company
V-call Center Link (vcclink), Inc. jobs
Metro Manila
Position it global Service desk specialist recruited by the company V-call Center Link (vcclink), Inc. at Makati, Joboko automatically collects the salary of Apply, finds more jobs on IT Global Service Desk Specialist or V-call Center Link (vcclink), Inc. company in the links above