it eq uipment recovery specialistTTEC

Summary
The purpose of this role is to facilitate, coordinate and verify the accurate return of IT hardware used for customer service support. Employee will be working in parallel with multiple groups in the organization from entry level all the way up to Senior Leadership. This position requires a high level of attention to detail, mandatory weekly meeting attendance, repetitive task completion and a steadfast desire to succeed. Technician will be required to communicate with employees fully throughout the return process to ensure the safe and swift return of hardware assets used to provide customer support. The employee will also be required to troubleshoot gaps and or errors in the process, both recurring and initial, as well as provide solutions.
Skill Requirements:
Experience with hardware IT Asset Management (ITAM) and or logistics
Experience with ServiceNow or an IT Service Management database
Expert using Microsoft tools (MS Office), specifically Excel and Outlook.
Additional experience in automation tools, reporting (e.g. Power BI for dashboard and data export), shipping portal (such as FedEx) a plus.
Experience with internal asset tracking tools
Experience developing, deploying and monitoring Asset Management processes.
Ability to write and speak in English.
Additional traits desired but not required
Some college level course work from an accredited University
ITIL Certification
ITAM related certifications
Skills/Tasks:
Experience with ITIL or like methodology
Able to communicate effectively and efficiently.
Able to utilize multiple logistics methods to facilitate returns.
Utilize multiple technological tools to open, monitor and close return requests for reporting purposes.
Assist employees with questions regarding the process and required return request information.
Responsibly and meticulously follow the return communication plan steps and process.
Daily accurate validation of employee information, shipment tracking status and return record updates.
Ability to research incomplete data and provide corrections. Maintain data accurately and send required reports on time to the leadership.
Ensure other internal group's participation is leveraged to prevent process and communication gaps. i.e. Site IT, Human Capital, IT Asset Management, Employees/Agents.
Effectively communicate through email and phone conversations with employees and logistics personnel for equipment pickups and drop offs.
Ability to work assigned regions peak business hours.
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TTEC

Cainta, Rizal
Permanent
Full-time