it endpoint Management analystLexmark

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact-across industries, countries, and careers.From engineering and product to digital services and customer experience, you'll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work-on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.Responsibilities :Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact-across industries, countries, and careers.From engineering and product to digital services and customer experience, you'll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work-on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.ROLE SUMMARYWe are seeking an IT Endpoint Management Analyst with a strong focus on Azure Virtual Desktop (AVD) environments. This role is responsible for ensuring AVD endpoints meet organizational compliance standards, including patching, software deployment, secure configurations, and integration with endpoint management and security tools. You will support day-to-day operations of endpoint security tools and collaborate with cross-functional teams to maintain a secure, well-managed, and compliant virtual desktop infrastructure.The ideal candidate will have hands-on experience with Microsoft Endpoint Manager (Intune/SCCM), AVD, and endpoint compliance frameworks, with the ability to track and report compliance metrics and ensure proper enrollment, monitoring, and remediation across virtual and physical endpoints.You will be responsible for representing the team, as needed, in escalations and Major Incidents driving communications with partners and stakeholders.A key part of your job will be to act as the voice of the customer within the team and vice versa to drive forward excellence in the solutions we deliver and ensure that business needs are met. This will require the ability to speak on technical matters in a transparent and accessible manner with business stakeholders and IT partners. You will work with business stakeholders to build relationships, gather requirements, document, plan deployments, able to own and drive projects to fruitionA solid understanding of Virtual Desktops, Cloud platforms, Windows and Application delivery technology is needed for the role. You will keep abreast of emerging technologies and trends, and work with new technologies as required by business needs, from discovery and analysis, through to evaluation, test and implementation.You will be expected to work as an integral part of the IT End User Computing team and interact with all levels of the business, suppliers, vendors and XDX teams across the full technology stack.This role will support the Global Virtual Desktop Service and end-user community.Key Responsibilities:Work with geographic business stakeholders to build relationships, gather requirements, document, plan deployments, able to own and drive projects to fruitionWork with the business and IT stakeholders to migrate users, onboard new roles, applications and services from POC through to ProductionRepresent with Xerox suppliers and IT towers, able to speak to technical matters, gather information and drive resolutionRepresent with external vendors and potential providersRepresent the team as needed on CritSit / MIM, fire drills and Tiger teams, driving communications with partners and stakeholdersFeedback business needs to the team and vice versaMust be able to speak to technical matters in a transparent and accessible manner with business stakeholders and IT partnersSelf-starter, able to work independently and as part of the team as requiredSupport the onboarding and maintenance of business application as required by the businessEstablish and document standards for the GIPS Virtual Desktop Services environmentTroubleshoot and resolve issues efficiently during migration and onboarding activities.Ability to work as part of Xerox projects, as owner and contributorAbility to troubleshoot end user issues and work with the businessProvide advice, support and assistance to internal and external clients as requiredHigh level oral and written communication skills, the ability to develop documentation for systems enhancements/solutions and the ability to interact effectively with people of a various reporting levels.Strong work ethic with the ability to work under pressure, set priorities, plan and organize workloads as required, solve problems with minimal supervision and good attention to detail.Ability to work as an effective team member and establish and maintain business relationships with internal staff and external service providers.Ability and enthusiasm to provide high quality customer service to develop and follow standardized processes to ensure quality outcomes.Support Xerox projects as required across all Xerox IT Towers.Ability to support Xerox data and IT processes involving high level confidential Xerox informationCurrent Projects:Lexmark/Xerox IntegrationMigrate all AVD and VDI users to a new Desktop based on Windows 11.Migrate AVD image management and autoscale to Login VSIMigrate virtualized applications to AppVentixEnable Sapience for VDS usersEnable Delinea EMP for VDI usersSkills, Knowledge and AbilitiesBachelor's/Master's degree (preferred) in Computer Science, Information Systems, Engineering, Business Administration, Contract Administration, Finance, or a related discipline. Or equivalent work experience.Knowledgeable in Virtual desktops and cloud technologiesExperience in Service Delivery to a high levelInformation Technology Infrastructure Library (ITIL) Certification or knowledgeExcellent communication skills, verbally and writtenHas demonstrated extensive relevant technical or business work experience.Has broad commercial and technical expertise, often in a variety of environments.Demonstrates the leadership skills needed to handle innovation and change resulting from the implementation of new information and communications technology solutions.Possesses a good level of management skills, with particular emphasis on interpersonal and negotiating skills.Understands standard contracting procedures within own organization.Have sound commercial, organizational, time management, negotiation and resource management skills.Is skilled in conducting meetings and team management.Demonstrated ability for systematically analyzing and managing problems arising from incidents in the operation of information systems. Has general awareness of the nature of business-critical incidents, and of their implications for the business.Demonstrate superior customer service skillsSuccessful prior experience delivering technical services to High Executives within a client environment.PC skills in MS operating systems and Office applications, Internet navigation to include IE and ChromeUnderstanding of networking, network printing, ticket creation and completion within ServiceNow.Ability to manage multiple tasksEffective interpersonal skill & behaviours with the ability to interact with a diverse client populationHow to Apply ?Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now!Global Privacy NoticeLexmark is committed to appropriately protecting and managing any personal information you share with us. Click to view Lexmark's Privacy Notice.
Lexmark

Cebu
Permanent
Full-time