it Desktop Support (l1) -paQuess Corporation

We are hiring for L1 IT Desktop Support (Project Based Employment)
Benefits:
Competitive Salary
HMO
You will be part of the leading BPO company (Client based).
Qualifications:
·        Good written and verbal communication in English
·        Good Basic Technical Knowledge on Desktops/Laptops
·        Customer Centric approach
·        Basic Business Etiquette
·        Understanding of Incident Management processes - First level support for all the incidents
·        Minimum 12 months of Experience
·        Minimum one relevant certification such as A+ / Comp-TIA or any equivalent certification
Responsibilities:
1) Monitor the Bin in which tickets are assigned to the engineer
2) Provide support on the tickets assigned to the engineer
3) Ensure tickets are assigned to correct team in case they have been wrongly assigned to EUSS team
4) Update the ticket with resolution remarks and close the ticket on time
5) For critical incidences, the required data such as Ping and Trace It, etc. response is taken from/ for process and given to service desk
- Support on desktop OS
- Support for mail client on the desktops
- Configuring the print servers and resolving printing problems of the users
- Virus and patch management control at the desktops and laptops
- Perform IMAC activities
- Install OS & office applications on the client
- Installation/de-installation of software packages on Nodes
- Installation of antivirus client in all desktops and laptops and configure the same for signature file updating
- Resolving basic network connectivity problems at the Endpoint end
- Setting up of Software standards for desktops installed - to ensure uniformity in operating systems, Office Automation products, Thirdparty software, standard desktop Applications, Anti-virus tools. Connectivity software Etc. in line with the standard image.
- Update desktops, laptops with latest updates, security patches etc.