it application and System AnalystFiltaGlobal

Work for an international company that saw 300% growth in 2020 and on track to do the same in 2021!
Temporary Work from Home
At Filta, we are all about finding the best talent in the Philippines and pairing them with the best businesses in Australia, New Zealand, United States, Canada, and the United Kingdom who are looking to set up or have set up an office in the Philippines.
Specialising in eCommerce and Digital Marketing, we are building a reputation as a place where great people can work within a supportive environment and gain international market exposure with businesses doing amazing things in the international market.
We are looking for a passionate and driven IT Application and System Analyst who will be responsible for the administration, monitoring and maintenance of software infrastructures and applications. Reporting to the Founder and Country Head of Operations, you will have the opportunity to set the company standards, processes, and creativity.
Key Responsibilities
The training and support of staff in using applications.
Analysis and diagnosis of application errors and computer hardware.
Problem resolution in both the long and short term.
Design and development of existing and new applications.
Road testing and implementation of new applications and automation.
Identify the organisational need for new applications and automation.
Working closely with the QMS Specialist to bring new internal processes to life through IT systems.
Prepare technical specifications.
Implement, test, and integrate new applications.
Provide instructions and training to staff when necessary.
Monitor, record and respond to requests for support.
Investigate and diagnose system faults and errors.
Resolve technical issues.
Analyse error trends aimed at reducing or minimising downtime.
Communicate messages regarding systems issues to users promptly.
Liaise with software suppliers to fulfil the requirements of the organisation.
Schedule and run regular tests to enhance the current systems and applications.
Identify and develop functionality changes.
Maintain documentation of key applications.
Attend regular internal and external meetings to provide updates on the progress of your task and to present to users the application solutions you are proposing.
Skills
Experience in IT and Application Support
Experience in Microsoft Suites of products including Power Automate and Power Apps.
History supporting end users to understand their issues and solve their problems.
Excellent communication and interpersonal skills, both written and verbal.
The ability to relay technical information to non-technical users and elicit clients' needs.
Customer service skills.
Problem-solving ability.
Analytical skills.
Attention to detail.
The ability to work independently but also as a part of a team.
Project-management skills.
Ability to work to deadlines and give realistic estimates.
Willingness to learn.
Education
Tertiary qualification in Computer Science, IT or similar
To work well within the business, you will be someone who is:
Confident
Team player
A proactive attitude
Possess excellent communication and presentation skills
A natural desire to work with the 3Ps - Purpose, Pace, Precision
Along with a dynamic environment where everybody is highly motivated and engaging, you will get the following benefits for being part of the Filta family:
Benefits
HMO for yourself and one dependent within the first month
20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularisation)
Perks
Monthly social activities paid by the company - such as a watercolour workshop, board games, laser tag, escape room, team dinner, etc.
30 minutes early out Fridays (after regularisation, upon completing all your tasks for the week, and if you are on time during the week)
Birthday cake on your birthday.
Additional annual leave based on long term tenure.
Short- and long-term company incentives to promote camaraderie and teamwork.
Shift Time
6:00 am to 3:00 pm - Manila Time - Monday to Friday
If this sounds like you and you're ready to take the next step in your career, do not hesitate to get in touch and become a part of the #FiltaFam!
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FiltaGlobal

Manila City, Metro Manila
Temporary
Full-time