IT AdministratorElevate Services
Workplace: MetroManila, Manila, Taguig
Salary: Agreement
Work form: Full time
Posting Date: 19/11/2023
Deadline: 29/01/2022
Responsibilities & Qualifications
Specifically You Will...
Enforce timely handling and resolution of incident tickets opened for Elevate Manila end-users where onsite support is needed (e.g. PC hardware issues, workstation re-image), so that Incident Response Time and Resolution Time SLAs are met.
Enforce timely and complete fulfillment of IT requests related to New Employee IT Provisioning where onsite support is required, such as but not limited to new workstation setup, installation of required applications, etc. so that Request Resolution Time SLA is met
Enforce timely and complete fulfillment of Access Termination requests for resigned/inactive employees.
Have full ownership of effective management of local IT equipment including but not limited to desktop PCs, laptops assigned to employees who require mobile computing devices, and all other IT equipment deployed in operations.
Have full ownership of effective management and monitoring of local IT infrastructure, such as but not limited to Network, Server, etc. to make sure that these are working optimally to allow operations to run smoothly
Regulary review, update, and simulate local IT Disaster Recovery Plan.
Experience
Bachelor's Degree or equivalent in Information Technology or other related field
3 years related experience and/or training.
Knowledgeable in computer and software systems.
Exceptional communication skills (oral/written), as well as strong organization/administrative abilities and presentation skills.
Knowledgeable with and/or experience with non-technical concepts such as ITIL Framework, concepts and implementation of quality controls to ensure compliance, accuracy of work output, etc.
Workplace Support - experience in the use, support and troubleshooting the following tools/applications such as but not limited to: Windows OS; PC Hardware and Computer Peripheral troubleshooting; Active Directory; Office 365; Network Printer and other Computer peripherals; Share Drives and Folders; BitLocker Encryption.
Company Information
Elevate is the law company. We provide consulting, technology, and services to law departments and law firms. Elevate is home to those of us who dedicate our multi-disciplinary careers and diverse experiences to improving the legal industry. It is our place to 'make a dent in the universe.'
Recent distinctions include:
2021 winner, Association of Corporate Counsel (ACC) Value Champions Award
Winner, 5000 Fastest-Growing Private Companies: 2021, 2020, 2018, 2017, 2016
For the 6th year in a row, named by Chambers & Partners in 2021 as a Top Global
Services Provider (Band 1 - highest ranking)
500 Best-Led Companies of 2021
Learn more at
See more jobs at
Follow us on social media
Elevate Services
Specifically You Will...
Enforce timely handling and resolution of incident tickets opened for Elevate Manila end-users where onsite support is needed (e.g. PC hardware issues, workstation re-image), so that Incident Response Time and Resolution Time SLAs are met.
Enforce timely and complete fulfillment of IT requests related to New Employee IT Provisioning where onsite support is required, such as but not limited to new workstation setup, installation of required applications, etc. so that Request Resolution Time SLA is met
Enforce timely and complete fulfillment of Access Termination requests for resigned/inactive employees.
Have full ownership of effective management of local IT equipment including but not limited to desktop PCs, laptops assigned to employees who require mobile computing devices, and all other IT equipment deployed in operations.
Have full ownership of effective management and monitoring of local IT infrastructure, such as but not limited to Network, Server, etc. to make sure that these are working optimally to allow operations to run smoothly
Regulary review, update, and simulate local IT Disaster Recovery Plan.
Experience
Bachelor's Degree or equivalent in Information Technology or other related field
3 years related experience and/or training.
Knowledgeable in computer and software systems.
Exceptional communication skills (oral/written), as well as strong organization/administrative abilities and presentation skills.
Knowledgeable with and/or experience with non-technical concepts such as ITIL Framework, concepts and implementation of quality controls to ensure compliance, accuracy of work output, etc.
Workplace Support - experience in the use, support and troubleshooting the following tools/applications such as but not limited to: Windows OS; PC Hardware and Computer Peripheral troubleshooting; Active Directory; Office 365; Network Printer and other Computer peripherals; Share Drives and Folders; BitLocker Encryption.
Company Information
Elevate is the law company. We provide consulting, technology, and services to law departments and law firms. Elevate is home to those of us who dedicate our multi-disciplinary careers and diverse experiences to improving the legal industry. It is our place to 'make a dent in the universe.'
Recent distinctions include:
2021 winner, Association of Corporate Counsel (ACC) Value Champions Award
Winner, 5000 Fastest-Growing Private Companies: 2021, 2020, 2018, 2017, 2016
For the 6th year in a row, named by Chambers & Partners in 2021 as a Top Global
Services Provider (Band 1 - highest ranking)
500 Best-Led Companies of 2021
Learn more at
See more jobs at
Follow us on social media
Elevate Services
Other Info
Taguig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Elevate Services
About the company
Elevate Services jobs
Taguig, Metro Manila
Position IT Administrator recruited by the company Elevate Services at MetroManila, Manila, Taguig, Joboko automatically collects the salary of , finds more jobs on IT Administrator or Elevate Services company in the links above
About the company
Elevate Services jobs
Taguig, Metro Manila