it Account Manager (wfh setup)Dynamic Quest Philippines

IT ACCOUNT MANAGER
 
Description:
 
The Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. The Account Manager cultivates a thorough understanding of the client's business and customer base. He or she helps the client define an IT strategy and ensures that creative executions adhere to it. He or she assists in presenting work to the client and helps the client understand and value the work. The AM delivers excellent customer service to clients and represents their needs and goals within the organization to ensure quality. He or she builds relationships with clients to encourage new and repeat business opportunities.
 
Responsibilities:
Responsible for all client communications, conflict resolution, and compliance with client deliverables and revenue.
Reviews and contributes to all major deliverables (e.g. project plans, hardware requirements, creative work) to ensure quality standards and that client expectations are met.
Ensures that client issues are dealt with swiftly, informing management of any problems that may arise.
Responsible for building and maintaining strong, long-lasting client relationships
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
Communicates the client's goals and represents the client's interests to the team.
Assists the team in presenting work to the client; helps the client understand and value the work presented.
Owns the contract and contract renewals for new work for an existing client.
Organizes and archives background material and work relating to the client's account.
Approves change orders and invoices.
Notifies client when requests exceed the original scope of the project; if the client wishes to proceed, the account manager revises the project description accordingly.
Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
Is aware of and pursues opportunities for account growth and new business.
Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
Understands company capabilities, and effectively communicates all offerings to the client.
Reports to management, providing regular input on all account activity, including status and call reports on a weekly basis.
Requirements:
Must have strong written and speaking fluency in English
Proven account management skills are required in order to create, maintain and enhance customer relationships
Minimum 3 years of account management experience
A background in and an understanding of Information Technology strategies
Experience in delivering client-focused solutions based on customer needs
Excellent listening, negotiation, and presentation skills
Extremely detail-oriented
Technical competence (understanding of software, hardware, networks, etc.)
Motivated, goal-oriented, persistent, and skilled at negotiation
High level of initiative; works well in a team environment
Skill in providing an exceptional customer service
Skill in verbal and written communication to analyze, interpret and address customer needs
Ability to interact effectively with all levels of management and US customers
Knowledge of customer experience management (CEM) best practices
Excellent written and oral communication skills
Plans and carries out responsibilities with minimal direction
Handles stressful situations and deadline pressures well
Summary:
Position Shift: Monday to Friday, 8:00PM - 5:00AM PHT (8:00AM to 5:00PM EST)
Location: Clark Freeport Zone, Pampanga, Philippines
Position Type: Full Time Employee
Salary: To be determined based on qualification associated with job role
Work set-up: Temporary WFH for Cebu-based new hires (subject to change to Hybrid)
Job Type: Full-time
 
Benefits:
Additional leave
Company events
Health insurance
Schedule:
8-hour shift
Night shift
Supplemental pay types:
13th-month salary
Overtime pay
Performance bonus
Ability to commute/relocate:
Clark Freeport Zone, Pampanga: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)