IPT Systems Engineer Consultant
About our Company
With over 17 million pumps produced annually and over 19,000 employees in more than 56 countries, Grundfos is today one of the world's leading manufacturers of pumps and pumping systems. Our products satisfy the markets' needs for effective, reliable, and highly efficient solutions. We contribute to global sustainability by pioneering water technologies that improve the quality of life for people and care for the planet.
Why Grundfos?
Global values-driven organization
Great team culture and positive work environment
Wide range of employee benefits
Access to extensive internal training with global career development opportunities
Purpose of the Job
The IPT Systems Engineer Consultant will administer, manage, configure, and troubleshoot the IP telephony infrastructure of Grundfos.
Key Responsibilities:
Driving system administrative tasks and technical troubleshooting
Driving root cause analysis for incidents and problems
2nd and 3rd level incident and problem handling
Configuring and troubleshooting SBC gateways
Configuring and troubleshooting Skype for Business and Microsoft Teams
Configuring and troubleshooting Contact Centers
Thorough, broad, and technical foundation with insight in IT in general
Able to troubleshoot technical issues with a structured and systematic approach and with minimal assistance
Skills and Experience Required:
Bachelor's degree in any IT related courses
With 5+ years of experience in VOIP / IP telephony obtained in a large enterprise environment is preferred
A customer-oriented and service-minded person, always thinking about the user's satisfaction with the help you are providing
Drive projects through all phases, from development and proof of concept, to delivery and user acceptance testing
Able to troubleshoot large scale IT solutions with a focus on VOIP/IP-telephony
Hands-on experience in configuring and troubleshooting UC platforms, such as Skype for Business, Microsoft Teams, and SBC gateways
Familiarity with Azure and other cloud solutions
Highly knowledgeable with different programming languages especially with SQL
Knows how to operate a contact center environment
Change-oriented, keen to learn and test new technologies
Can work under pressure and meet tight deadlines
Excellent English Communication Skills (written and oral)
Experience in the management of IT projects
Must have good presentation, workshop facilitation, and interpersonal skills
Must be confident in communication with senior colleagues within the business
Develop deep understanding and empathy for our customers and internal staff
Ability to work independently
The candidate must be willing to work flexible hours, including evenings and weekends
We are looking for talented people with a 'can-do' attitude and strong collaboration skills to join our Grundfos family in Ortigas Center, Pasig City. You will be reporting directly to the IS Supervisor.
More Information
If this sounds like you, please click the 'Apply' button to progress with your application.
We look forward to hearing from you.
If you want to dig deeper into the Grundfos universe, please visit our Grundfos YouTube Channel here: https://www.youtube.com/grundfos or on Facebook: https://www.facebook.com/GrundfosEngineering
Grundfos is an Equal Opportunity Employer
Water is our business. With our pumps and pump solutions, we set the standard and keep raising the bar when it comes to water and energy efficiency and protecting the environment. We are passionate about what we do and want to make a difference everyday.
Grundfos
About our Company
With over 17 million pumps produced annually and over 19,000 employees in more than 56 countries, Grundfos is today one of the world's leading manufacturers of pumps and pumping systems. Our products satisfy the markets' needs for effective, reliable, and highly efficient solutions. We contribute to global sustainability by pioneering water technologies that improve the quality of life for people and care for the planet.
Why Grundfos?
Global values-driven organization
Great team culture and positive work environment
Wide range of employee benefits
Access to extensive internal training with global career development opportunities
Purpose of the Job
The IPT Systems Engineer Consultant will administer, manage, configure, and troubleshoot the IP telephony infrastructure of Grundfos.
Key Responsibilities:
Driving system administrative tasks and technical troubleshooting
Driving root cause analysis for incidents and problems
2nd and 3rd level incident and problem handling
Configuring and troubleshooting SBC gateways
Configuring and troubleshooting Skype for Business and Microsoft Teams
Configuring and troubleshooting Contact Centers
Thorough, broad, and technical foundation with insight in IT in general
Able to troubleshoot technical issues with a structured and systematic approach and with minimal assistance
Skills and Experience Required:
Bachelor's degree in any IT related courses
With 5+ years of experience in VOIP / IP telephony obtained in a large enterprise environment is preferred
A customer-oriented and service-minded person, always thinking about the user's satisfaction with the help you are providing
Drive projects through all phases, from development and proof of concept, to delivery and user acceptance testing
Able to troubleshoot large scale IT solutions with a focus on VOIP/IP-telephony
Hands-on experience in configuring and troubleshooting UC platforms, such as Skype for Business, Microsoft Teams, and SBC gateways
Familiarity with Azure and other cloud solutions
Highly knowledgeable with different programming languages especially with SQL
Knows how to operate a contact center environment
Change-oriented, keen to learn and test new technologies
Can work under pressure and meet tight deadlines
Excellent English Communication Skills (written and oral)
Experience in the management of IT projects
Must have good presentation, workshop facilitation, and interpersonal skills
Must be confident in communication with senior colleagues within the business
Develop deep understanding and empathy for our customers and internal staff
Ability to work independently
The candidate must be willing to work flexible hours, including evenings and weekends
We are looking for talented people with a 'can-do' attitude and strong collaboration skills to join our Grundfos family in Ortigas Center, Pasig City. You will be reporting directly to the IS Supervisor.
More Information
If this sounds like you, please click the 'Apply' button to progress with your application.
We look forward to hearing from you.
If you want to dig deeper into the Grundfos universe, please visit our Grundfos YouTube Channel here: https://www.youtube.com/grundfos or on Facebook: https://www.facebook.com/GrundfosEngineering
Grundfos is an Equal Opportunity Employer
Water is our business. With our pumps and pump solutions, we set the standard and keep raising the bar when it comes to water and energy efficiency and protecting the environment. We are passionate about what we do and want to make a difference everyday.
Grundfos
Other Info
Manila City, Metro Manila Ortigas Center, Pasig City
Permanent
Full-time
Permanent
Full-time
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Grundfos
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