internal Sales Executive i, singaporeRS Group

Role Purpose
To achieve business objectives and aggressively drive sales performance and overall profitability across the assigned portfolio. Ensuring to maintain excellent business relationship and deliver exceptional service both internal and external customers.
Manage all commercial decisions with these customer accounts in collaboration with the Account Manager / Sales Manager through skilful negotiation and influencing.
To develop a local business plan that optimises sales performance and feeds into the national forecasting process.
Provide an exceptional level of service to established and prospective RS customers relating to all RS products. You will assist customers in understanding our products and identify solutions to fit their needs, generating sales and renewals, whilst continuing to achieve customer satisfaction levels.
Reporting Structure
General Manager, Singapore
Sales Manager, Singapore
Inside Sales Executive
People Responsibility
No Direct Report
Key Accountabilities
In addition to your main Inside Sales Executive Role:
Work closely with IS (PH) to ensure that all initiatives and action plan in driving sales will be achieved accordingly
Act as a role model in ensuring company's mission, vision, objective, processes and policy are being strictly adhere
Assist and facilitate training for new hire employees and conduct refresher training
Point of contact and make level 1 decision making based on the authority matrix when manager is unavailable
Responsible for pursuing sales generating opportunities from existing or new customer accounts through telesales / marketing effort.
Responsible for conducting daily & monthly sales activities in compliance with the standards or target set.
Maintaining accurate customer records
Conduct outbound cold calls into targeted accounts to promote RS products, Sales & Marketing Promotion and other relevant activities to drive sales. (Revised)
To achieve the daily and monthly sales target, search for new business opportunities in existing accounts through the identification of new contacts and sales opportunities. Follow up on all sales leads in a timely and effective manner.
Maintain effective and good inter-department relationships and procedures to deliver exceptional customer service at all times.
To create awareness on RS products and services by executing sales and marketing campaigns and road shows.
Accountable to gather competitive information from customer and market feedback and communicate it to the Sales Management
Ability to interact, communicate and participate effectively in the sale team activities and efforts to achieve overall team objectives.
To ensure all reports are submitted on time and accurately.
Other duties and task which may be assigned from time to time to achieve corporate and business objectives.
Drive customer acquisition through research, prospecting, callout and conversion.
To support and work closely with Marketing, Customer Service, Credit and Territory teams to secure customer leads, drive acquisition and marketing programs and achieve good customer service leading to more promoters and achieving a high Net Promoter Score (NPS)
Key Relationships
The main relationship interfaces are as follows:
External Customers
Sales managers and Co , Egg ( Put 1 size of -sellers (IS/FS)
Credit and Finance Department
Customer Service Department
Operations Team
Liaison Team
Product Management Team
Environment
Office environment comprising approx. 60-70 people
Person Specification
Essential:
Degree or Diploma in any field (Preferably Technical or Engineering courses)
Preferably 1-2 years of experience in Telesales, Customer service or any Sales environment.
Achieve sales targets and other specified metrics
Commercial awareness, particularly around the cost of acquisition
Strong negotiation skills
Excellent verbal and written communication skills
Good time management skills
Home based
Preferably with Technical selling background
Desirable:
Have worked in an International organisation and able to demonstrate good cultural awareness and appreciation.
RS Group

Makati City, Metro Manila
Permanent
Full-time