internal Communications specialistAmerican Express

Job Description Internal Communications Specialist You Lead the Way. We've Got Your Back. WE ARE AON HEWITT'S BEST EMPLOYER FOR 2017, 2018, and 2019 IN THE PHILIPPINES ICT Award's Best Global In-House Center Company for 2017, 2018, and 2019 ICT Awar Job Description Internal Communications Specialist You Lead the Way. We've Got Your Back. WE ARE AON HEWITT'S BEST EMPLOYER FOR 2017, 2018, and 2019 IN THE PHILIPPINES ICT Award's Best Global In-House Center Company for 2017, 2018, and 2019 ICT Awards' HALL OF FAME J.D. Power's ranked us the Highest in Customer Satisfaction with Credit Card Companies in the U.S. Great Place to Work Philippines CERTIFIED One of HR Asia's Best Companies to Work For 2021 Great Place to Work ASIA CERTIFIED Great Place to Work GLOBAL CERTIFIED Ranked in the Top 10 of Fortune's 100 Best Companies to Work For List in the US for the second consecutive year. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. Find your place on #TeamAmex. Description AMEX Customer Engagement Network (CEN) is a distributed team of 10,000+ dedicated colleagues who put our customers at the center of everything they do. This Communications Specialist will primarily provide direct support to Manila site and CEN teams across multiple markets in Asia Pacific by implementing and ensuring effective communication and information sharing via mediums including but not limited to town halls, The Square (intranet), plasmas, emails, hosting communication briefings, posters and visuals. The chosen candidate will also be provided with opportunities to lead and support site-wide initiatives that will drive and support network and site Scorecard. Main Duties and Responsibilities To develop and implement the communications strategy of the General Manager's Office (GMO) according to the current needs of the site in line with the enterprise strategic framework. To provide support during GMO-sponsored events such as executive visits, FGDs, town halls, and skip-level meetings. To deliver fully-compliant branding and communications collateral for CEN across all markets being serviced in Manila - US, UK, Canada and ANZ. To provide fully-compliant branding and communications templates to CEN which will be used for regular releases such as commendations, announcements and certificates. To ensure that every communications release is detailed, tracked, signed off, filed through the establishment of persons of contact for communications for each market to facilitate monitoring of all collateral. To deliver fully-compliant communication collateral for internal and external public as needed, which are documented, tracked, signed off and filed and which reflect accurate branding To handle administrative requirements in respect to communications including maintaining distribution lists To support and lead initiatives assigned by the General Manager and the Manager - Planning and Strategy. To support strategic and operational management communications by crafting presentations for, including but not limited to, initiatives, operational reviews and Manila site overviews. Required Skills & Qualifications: At least 3-5 years of relevant communications experience in a corporate set-up REQUIRED A strong command of the English language Meticulous verbal and written language skills with ability to optimally communicate complex data and information to different audiences Strong Analytical skills A passion for communications, telling narratives with data, and engaging audiences Strong project management skills with the ability to balance multiple activities and timelines Strong partnership-building and collaborator management skills High proficiency in artistic and analytical softwares, specifically Canva, Excel and Microsoft PowerPoint Experience working with cross-functional teams and various global audiences Innovative thinking and strong decision-making skills Advantageous Skills & Qualifications (inclination to be trained): Experience in process optimisation in a data driven environment Intermediate Excel knowledge Exposure to project management Additional Details: Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home) Shift schedule: Mid Shift, flexible (start the day between 1PM-3PM), Fixed weekends rest day Work From Home Requirements: Must have at least 25 mbps internet connection plan / speed Must have a private & quiet area to work at home American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives This role is not open to visa sponsorship according to business requirements. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. To know more about our recruitment process, you may watch this short video -
Monster

Taguig City, Metro Manila
Permanent
Full-time