insurance Operations associateAIA Group

Job Description
FIND YOUR BETTER AT AIA
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Provide support to key stakeholders in issuing renewal billing and provide after sales service such as POC generation, payment allocation, etc.
Main Functions
New and Renewal Business Processing
Evaluates New and Renewal Business Requests and requirements
Creates and maintains new account records in the system
Sets-up policy and member records in the system
Posts and allocates premium payments
Generates Initial Billing
Handles inquiries
Releases Policy Contracts and Initial Billing to Agents and/or Clients
Evaluates individual members beyond the New Evidence Limit (NEL) and facilitation of requirements and approvals thereof.
Performs helpdesk servicing specific to group medical accounts.
Policy and Member Administration
Validates renewal terms and conditions in Compass vs policy digest
Evaluates policy changes and/or member movement requests and validates pertinent documentary requirements
Updates client/policy information in the system
Reconciles current and updated member records
Generates Policy Endorsements
Generates Renewal/Modal Bills
Reconciles over/under premium payments in the system
Release Policy Endorsements, Renewal Bills and Certificates of Cover
Posts and allocates Premium Payments
Handle inquiries
Claims Receiving and releasing
Evaluates accuracy of claims and completeness of claims documents
Sends advice of lacking requirements to clients/agents/brokers (if applicable)
Registers received claims in the system
Coordinates adjudication/approval of claims to Life Operations - Claims
Facilitates release of claims checks/payments of all Home Office filed claims
Handles claims inquiries
New and Renewal Business Receiving and Releasing
Evaluates accuracy and completeness of new business documents
Sends advise of the lacking requirements to clients/agents/brokers (if applicable)
Maintains accurate and reliable NB tracking and monitoring
Coordinates with other departments / third party contractor for scanning
Facilitates release of contracts to clients/agents/brokers
Other Responsibilities
Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements