instructional DesignerRingCentral

Job Description
Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.
We have 15-years experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.
As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
About RingCentral
RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
What we offer:
RingCentral offers perks and benefits for all aspects of your work/life:
Hybrid Work Setup Arrangement until further notice
HMO coverage on Day 1 for the employee
HMO coverage after Day 90 for 3 free dependents
Personal Time Off
Performance-based incentives (e.g. MBO, commission, etc.)
Employee Assistance Program (EAP) under Workplace Options with free counseling sessions available 24/7
Mental Health support and unlimited free sessions with a Psychologist through Mind You
Meditation guidance through Headspace
Resources for parents and employees with special needs children through Whil
Fun wellness and employee engagement programs
Say hello to possibilities
It's not every day that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We're a $2 billion company that's growing at 20+% annually and we're expanding our Global Services and Solutions - Learning & EnablementTeam to make sure we stay ahead of the competition.
We're currently looking for an Instructional Designer.
RingCentral is looking for an experienced Instructional Designer who specializes in curriculum design, learningexperience storyboarding, training documentation production, and instructional video & eLearningdevelopment - while also being open to developing other types of enablement content for our CustomerExperience Enablement organization. Working with the Manager of Instructional Design, this role will be a keycontributor to the production of training and enablement needs for our customer and internal enablementprograms. This role will primarily focus on the development of enablement videos, eLearning, anddocumentation that supports our key stakeholders.
Responsibilities:
Create world-class customer and internal-facing instructional videos, documentation, and eLearning for enablement projects such as self-paced learning courses, ILT, VILT, and certifications final candidates will be asked to provide samples of previous work.
Develop enablement content from others designs while making it engaging and fulfilling for the
participants.
Inject engaging, visual, hands-on activities into your learning programs final candidates will beaskedto provide examples of prior work and a writing sample.
Scope and prioritize learning content development requests.
Measure learning programs for effectiveness.
Manage all aspects of the development cycle including needs analysis, design, implementation,review,and updates.
Drive projects to completion within committed timeframes.
Seek continuous improvement willing to try new ideas to produce better content.
Build and maintain solid cross-functional relationships.
Collaborate with members from various departments within the company to ensure thattraining andenablement content is accurate, relevant, and effective for the target audience and business needs.
Collaborate with various cross-functional departments to coordinate training messages and efforts.
Desired Qualifications:
Proven success with blended learning development for instructor-led training, virtual instructor-led training, and self-paced content hosted in a learning management system for adult learners.
Proven project and people management skills self-motivated, organized, honors commitments, and has a problem-solving attitude.
Enjoys working with a dynamic, tight-knit team to produce cutting-edge, high-quality training solutions.
Has the courage and confidence to challenge the status quo expresses views openly, in a professionalmanner.
Stays up to date with training & enablement industry best practices, while willing to try newideas.
Strong organizational, analytical, and interpersonal skills.
Excellent English written and verbal communication skills.
Bachelor's degree from a four-year college or university is required.
Amenable to work on US hours.
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