infrastructure specialist-cloud application OperationsIbm

Introduction
The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world's relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.
Your Role and Responsibilities
Provides 24/7 technical operations support for cloud based solutions to clients on supported application, DevOps, middleware, security and infrastructure. As a single integrated E2E operation support that includes Level 1.5 remediation across the fleet. Following a standard workflow and incident handing processes, they receive and record incident related information using a variety of tools and process, selects appropriate actions to resolve issues and communicates the solution or action plan to the client. Supports number of tools part of the Integrated toolchain. They use professional knowledge and problem determination / source identification skills to resolve problems involving APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware components, network, security and infrastructure issues alike. If unable to resolve, will triage and route the incident to the appropriate level of support. Understand high level cloud application architecture and the ability to do initial analysis on incidents. Provide Application ID management support. Provide cloud elasticity by auto scaling up/down of resources based on the business requirements. Provide DR and manual redundancy fail overs. Provide daily, weekly & monthly integrated service management reports across the solution. Would work on ticketing tool such as ServiceNow, IBM Control Desk & Remedy and automation tools such as Rundeck and IBM Runbook Automation. Should understand the ITIL processes of Incident (including Critical Incident Management), Problem, Change management and Integrated Service Level Management. Should have used monitoring tools such as IBM APM, NewRelic, Runscope and Netcool OmniBus to monitor the client's environment. Technical understanding of IBM Cloud platform (Bluemix PaaS), Container management, Kubernetes node, ICP management, HA infrastructure and load balancers.
Required Technical and Professional Expertise
· Two (2) to four (4) years of experience of AWS cloud based technology.
· Two (2) to four (4) years of experience of writing system integration and/or systems requirements is required.
· Strong experience building and maintaining production systems on AWS using EC2, RDS, S3, ELB, Cloud Formation, etc. and familiarity interacting with the AWS APIs.
· Understanding of software release process and management.
· Proficient in high level script languages as well as script environments.
· Experience administering Linux systems.
Preferred Technical and Professional Expertise
· Two (2) to four (4) years of experience of AWS cloud based technology.
· Two (2) to four (4) years of experience of writing system integration and/or systems requirements is required.
· Strong experience building and maintaining production systems on AWS using EC2, RDS, S3, ELB, Cloud Formation, etc. and familiarity interacting with the AWS APIs.
· Understanding of software release process and management.
· Proficient in high level script languages as well as script environments.
· Experience administering Linux systems.
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBM
What matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBM
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
IBM

Manila City, Metro Manila Quezon City, Metro Manila
Permanent
Full-time