infrastructure EngineerMaersk Global Service Centres India Private Limited

Job Description
Network Operations Center (NOC) Engineer
Job Level
Technical - T3
Career Track
Technical
Leadership Level
Individual Contributor
Number of direct reports
-
Total reports
Direct and indirect
-
Job Purpose/summary
As a NOC Engineer within the Technology Operations Center, you will be supporting the Maersk estate running 24/7/365 and providing visibility of what's happening to keep services running and addressing any issues that arise. Perform installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of integrated technologies. Ensure that the assigned technologies are updated with current, stable, and compliant architecture and they meet enterprise and security standards. Provides input into infrastructure architecture designs.
The NOC team works closely with all support teams and other members of the Engineering department to develop a strong well-rounded understanding of systems and networks. Diligence and meticulous attention to detail are key skills, along with the ability to multi-task and prioritize work appropriately. This candidate must be eager and quick to learn, must exhibit clear communication skills, and demonstrate initiative to tackle a broad range of problems.
Key responsibilities
List the 8-12 key responsibilities
The NOC engineer will be involved in both proactive and reactive monitoring and incident management of technology systems within their scope, such as Servers, Network infrastructure, Apps, Databases and data centers.
Perform daily system checks to ensure critical systems and services are operational
Drive value from the primary enterprise monitoring tools within Maersk, such as Solarwinds, Grafana, Datadog etc.
Analyze events, perform troubleshooting and incident response on the systems
Communicate with site technicians or third parties responsible for resolution
Participates in the discussion of applications performance and infrastructure outage incidents to provide solutions
Collaborate with all relevant IT resources to develop preventive measures and automated remediation of production issues
Ensuring the Maersk estate is effectively managed, and industry best practice is used across the estate
Manage the installation and integration of system fixes, updates, and enhancements and ensuring the rigorous application of information security/information assurance policies, principles and practices
The position involves actively participating in multiple workgroups at one time, and disseminating information across all levels of the organisation
Contribute to continual service improvement to drive operational excellence.
Engaging with key stakeholders to design and configure tailored monitoring solutions, dashboards and alerts.
Share knowledge and mentor junior resources
Excellent troubleshooting follow-up & cross-team collaboration skills.
Primary internal stakeholders
Typically, 1-3
Technical Operations Center
Platform Technology Teams
Engineering Teams
Primary external stakeholders
Typically, 1-3
Vendors/Off-shore Partners
Business Application Owners
Application Support
Required experience
Overall 4+ years of hands-on experience in a NOC environment
Ability to work in a complex large multinational company
NOC Monitoring and Troubleshooting
Demonstrable experience of working in a complex operational IT environment
Technical skills
Experience with networking, server, application and web technologies
General networking and security troubleshooting (firewalls, loadbalancers, routing & switching)
Scripting and development skills with knowledge of regular expressions
Ability to autonomously prioritize and successfully deliver across a portfolio of projects
Familiarity with key events on common IT platforms
Good understanding of Microsoft technologies, e.g. AD, Windows Server, Hyper V, Exchange, O365, SQL Server, Microsoft Dynamics, IIS, Azure and web hosting.
Knowledge of Clusters, Storage, Backups, Data Export/Import and disaster recovery
Solid knowledge of TCP/IP
Experience with protocol analysers, WireShark and packet analysis.
Business skills
Good communication skills with technical and non-technical stakeholders
Keen sense of ownership and motivation
Strong analytical skills
Ability to work collaboratively with others
Ability to multi-task
Very strong skills in representing operational instructions and information in a clear and understandable way.
An agile, proactive person who takes an attitude of getting things done and delivers on objectives
Ability to influence others at all levels.
An ability to lead, syndicate and achieve organisational change
Personal profile
Strong interpersonal skills
Detail-oriented
Ability to take initiative and work independently
Results-oriented
Sense of urgency
Focused to deliver best in class service
Energetic and enthusiastic combined with resilience and determination
Ability to take initiative and work independently
Results-oriented and a sense of urgency
Bigger picture view
Updated by & date
Created 18-Jan-2023
Location
Pune / Bengaluru, India
Job Code
Filled in by HR