implementation ConsultantPractice Protect Australia Pty Ltd

Position Overview:
We are seeking Onboarding Consultant to assist business customers in configuring and training them to use our security software products. Your responsibility is to make sure the client is fully Onboard in using our security software from start to finish of Onboarding.
This role is the customer advocate and session facilitator throughout the Onboarding Process. His/her job is to ensure our customers' interests are considered in all instances to promote a positive completion of the onboarding process and translate complex technical concepts into plain speak terms. The Onboarding Consultant has a high level of emotional intelligence and client empathy which he/she uses to relay the client's best interests to internal staff and drive the best outcomes for them.
Key Responsibilities
Conduct Online Consultations - Conduct consultations and product related sessions (walkthrough, go-live, OTA, adhoc) with clients.
Onboarding Escalation and Oversight - Manage the customer experience through the onboarding process and oversee the process from the customer (non-technical) perspective. Check and ensure support workload is balanced between resources, service types, items. Take responsibility for Escalations
Coordinate Scheduling & Follow Up- Manage meeting/consultation schedules with clients and prospects for Product, Sales, Service and Executive teams.
Other Adhoc tasks - This is a client facing role and occasionally, tasks outside of the above scope may be required.
The role requires the following:
At least 2 years of work experience in a customer-facing service role
Strong English communication skills both verbal and written
Engaging personality and the ability to build professional relationships quickly
Active listening skills and the ability to empathize with customer concerns
The ability to hold direct and assertive conversations with foreigners
Impeccable physical presentation
An understanding of technical concepts is highly desirable
Special Leave Benefits for Women
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Paid Bereavement/Family Leave
Paid Vacation Leave
Maternity & Paternity Leave
Entry Level / Junior, Apprentice Customer Service IT and Software 1 opening Graduated from high school
Practice Protect is the #1 accounting-specific cyber security platform that makes it quick & easy to secure and control client data, wherever your people workWe're different to other companies in the following ways:- We're not a BPO. You're more than just a number.- Our PH team are equal with onshore team. We're not an 'outsourced team' that is managed remotely.- You report directly to the company and not the BPO itself. - You'll be included in the company strategy and get international business experience.- You're not just a "number" - We're a small team and have a more 'tight knit' culture.
Kalibrr

Quezon City, Metro Manila
Permanent
Full-time