immigration Administration associateSirva

Immigration Administration Associate
Position Summary
The Immigration Administration Associate (IAA) supports the immigration team. The IAA is responsible for administrative duties, communication with SIRVA's suppliers, and other assigned duties, on all files in the immigration team's case load. The IAA has minimal contact with clients and relocating employees, but extensive contact with internal stakeholders and is an integral part of the service delivery team. The IAA must have experience working in a fast-paced office environment and meeting deadlines associated with multiple tasks whilst maintaining excellent attention to detail.
Functions and Responsibilities
% of Time
Description of Duty
40%
Service Engine assistance - setting up files, processing PRFs and supplier invoices, assisting with administrative updates of SE for the Immigration Specialists, uploading documents etc
20%
Financial process management - responsible for managing certain payments as part of the immigration process and regular reconciliation of the credit card to ensure that all transactions can be allocated to a file for processing
5%
Monitoring general inbox and allocating work to Immigration Specialists
35%
Other responsibilities as necessary to support the Immigration Specialist, client specific tasks and customer demands including assisting to draft immigration paperwork on behalf of the Immigration Specialists
Qualifications and Preferred Skills
Minimum 1 year direct relocation experience is preferred, or at least 3 years related customer service experience
Previous international or intercultural experience
Excellent written and verbal communication skills. Secondary language skills a plus
Proficient in MS Office programs
Must be detail oriented
Excellent communication skills
Ability to work successfully in a team environment
Must be able to manage deadlines and multi-task in a fast paced office environment
Education and Certification Requirements
Bachelor's degree preferred
SIRVA Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (SIRVA, Team Relocations, Allied, northAmerican, & SMARTBOX) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a "one-stop shop" can provide. We're a team that works globally to provide the best service locally - a company that is everything you need, everywhere you need it. For more information please visit .
SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!
At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at and let us know the nature of your request and your contact information.
Other details
Pay Type Salary
Metro Manila, Philippines
Taguig, Metro Manila, Philippines
SIRVA

Taguig City, Metro Manila
Permanent
Full-time