ikea recovery Associate, ikea pasay cityIKANO Philippines, Inc.

Posted on 28 October 2020
About the job

Reporting to the Recovery Supervisor, this ASSOCIATE role is responsible for supporting the Recovery team in order to fulfil and optimise the recovery operations, including the systems and methods; He/She, is also involved in optimizing the revenue from products that would otherwise not be possible to sell. Also, He/She, must ensure a positive shopping experience for the customers, so they will return and shop with us again over time.
Requirements
Your assignment
· You will handle and administer returned and transferred products with the objective of minimizing loss and maximize profit;
· You maintain the store clean, tidy, organized, keep the tools/equipment in good condition and also maintain a safe working environment for co-workers and customers as well;
· You promote knowledge about the store, products and services to help customer make proper choices for better shopping experience;
· You provide sincere customer service by listening to customer's complaints and offer solution leaving the customer with positive impression;
· You make sure that recovered items are re-packed, labelled and priced commencing its pre-sold state;
· You upsell IKEA products by offering the recovered merchandise by promoting wise product knowledge and quality;
· You observe internal rules, policies and operational procedures and promote work safety and quality;
· You collaborate with other departments to ensure everyone understands and contributes to the process of recovery department with focus on prevention, revenue and sustainability;
· You project a positive personality by working with enthusiasm, willingness to learn and grow professionally to achieve the IKEA goal.
Your profile
· You have experience in a fast-paced retail environment;
· You have confident in dealing with customers and other people;
· You are enthusiastic about work and working with others in a team;
· You have good personal discipline, ability to prioritize and organize own work to make efficient use of time available;
· You are flexible and open to change;
· You are organize and have good attention to details;
· You are assertive and able to remain calm and controlled when faced with emotional customers under stressful.
· You are computer literate.
Skills / Software
Inventory ManagementQuality Management
Working Location
Coral Way, Pasay, Metro Manila, Philippines
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Job Description
Bossjob

Pasay City, Metro Manila
Permanent
Full-time