identity & access management TechniciancxLoyalty Philippines Inc.

Summary:
The purpose of this position is to perform the tasks of account creation, modification and deletion in many applications. Other tasks include but not limited to mail list, mailboxes, maintenance and support tasks. Provide first and second support to the end user as it relates to application accounts and access.
Duties and Responsibilities:
Process account creation, modification, rename, disable and delete requests for internal users in many platforms including but not limited to Active Directory /o365 email /VMS /UNIX /OTS /CRM /Travel applications and others.
Provide first and second support for the end user as it relates to the tasks of application accounts and documenting it through our ticketing system.
Take ownership of requests and follow-up, until problem/request is resolved/completed and then resolve the tickets.
Ensure that accounts are created, and requests are processed accurately and within the approved service level agreement (SLA).
Processing of monthly disables and deletes of user accounts for Active Directory, VMS and other platforms as needed.
Managing work related email by responding in a timely fashion to the requesters.
Managing the department's ticketing system queue.
Create and maintain all the Service Desk Application Support documentation.
Support and deliver against assigned project tasks.
Collaborate with other technical teams on resolution of issues and tasks assigned or on projects assigned to the Identity & Access Management team.
Performs all other duties as assigned.
Qualifications:
2+ years experience in an Identity & Access Management support role
2+ years working with Windows applications, Active Directory and o365 mail
Knowledge of project management concepts, methodologies, experience managing or leading work tasks.
Experience with Travel Applications (Sabre, Travcom and WorldSpan)
Experience with VMS account administration preferred.
Excellent customer service skills with solid experience delivering quality customer service via phone and face to face interactions.
Experience handling customer escalations.
Demonstrated leadership ability such as mentoring, technical guidance and project leadership.
Ability to work independently.
Ability to work in ticketing systems (Service Now) application or equivalent system. Assigning tickets, Working the tickets and updating and closing the tickets.
Excellent written and verbal communication skills.
Other Requirements:
Must be willing to work on shifting schedules
Okay with Temporary Work From Home setup
Willing to work in BGC, Taguig