Human Resources helpdesk administratorCushman & Wakefield

Job Title Human Resources Helpdesk Administrator
Job Description Summary This individual will act as front-line point of contact for employee inquiries which include but not limited to Benefits, Payroll, Compensation, Regulatory & Compliance, Employee Relations, Information Technology, Talent Acquisition, Talent Management, HRIS, Procurement and Accounts Payable functions. He or She will be responsible to coordinate and maintain the full employee life cycle within the standard company processes and various platforms.
Job Description
Entry-level HR Advisor in large and complex organization supporting US Employee base
Responsible to provide Shared Services Tier 1 level support
Knowledge and expertise of all HR matters across the entire employee life-cycle, from hire through retire and across complex business
Respond to questions regarding standard HR procedures and practices to support Managers and Employees
Advise and direct Managers on steps to correctly execute Manager Self Service (MSS) transaction in Workday
Provide high-level customer service to all internal and external clients across all levels and business lines, including but not limited to answering phone calls, chat, and email inquiries within required SLA.
Collaborate and liaise with various stakeholders and HR Centers of Excellence, in order to support COE work within Tier 1.
Provide guidance and support to Employees with full-cycle employee transactions in Workday
Effectively manage workload within HR ticketing system
Meet standard Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
Communicate successfully using multiple types of technology - email, phone, messaging, etc.
Maintain direct ownership of tasks/projects
Provide satisfactory and accurate answers/resolutions to employee's inquiries and concerns
De-escalate situations involving dissatisfied employees
Provide updates, follow ups, and information depending on employee's concern/issue.
Requirements:
Bachelor's degree (preferred)
2+ years of professional or related experience with demonstrated ability to handle sensitive employment information (or any similar combination of education and experience)
Experience with Workday preferred
Strong customer service skills
Enjoy working in a very fast paced environment
Organized; detail oriented; versatile
Demonstrates critical thinking, exceptional interpersonal skills, and problem-solving ability
Demonstrates strong verbal/written communication skills
Demonstrates sense of urgency, prioritization, flexibility, and adaptability
Proven record of excellent internal and external customer service
Ability to work independently and demonstrate ownership of job tasks
Amenable to work on night shift and/or shifting schedule
Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to . Please refer to the job title and job location when you contact us.
Cushman & Wakefield

Manila City, Metro Manila Taguig City, Metro Manila
Permanent
Full-time