Human Resources coordinator / administratorAmerican Express

Job Description:
Colleague Experience Group Administrator
You lead the way. We've got your back.
WE ARE AON HEWITT'S BEST EMPLOYER FOR 2017, 2018, and 2019 IN THE PHILIPPINES
ICT Award's Best Global In-House Center Company for 2017, 2018, and 2019
ICT Awards' HALL OF FAME
J.D. Power's ranked us the Highest in Customer Satisfaction with Credit Card Companies in the U.S.
Great Place to Work ® Philippines CERTIFIED
Great Place to Work ® ASIA CERTIFIED
Great Place to Work ® GLOBAL CERTIFIED
Ranked in the Top 10 of Fortune's 100 Best Companies to Work For® List in the US for the second consecutive year.
Find your place on #TeamAmex.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
As a part of the Colleague Experience Group ("CEG", formerly Human Resources) we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to tackle a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision.
How will you make an impact in this role?
The CEG Administrator (also referred to as HR Administrator) will be a member of the Colleague Market Partner (CMP) team and will be responsible for performing initiatives and activities in the market colleague plan (HR Strategic Plan) to drive a consistent colleague experience and support the business. While demonstrating the American Express Leadership Behaviors and Blue Box Values, this colleague will:
Support the CMP Manager in the implementation of initiatives to deliver against the Market Colleague Plan.
Continuously seek opportunities to deliver the highest quality of colleague experience
Drive the proactive and data-driven trend identification and solutions to support CEG and business strategies.
KEY AREAS OF RESPONSIBILITIES:
New-to-Blue Orientation (NBO) - NBO is our standard onboarding experience to aid the assimilation and integration of newly hired colleagues by capturing their hearts and minds through our culture, Blue Box Values, and Leadership Behavior. The CEG Administrator will support this critical moment in a colleague's journey through:
Partnership with the deployment team to ensure that all new hired colleagues receive their IT assets and welcome kit.
Collaboration with CMP, Recruitment, and hiring leaders to ensure that new hire communications are deployed.
Facilitation of the NBO program in partnership with the specialist teams and the business.
Evaluation and assessment of overall experience to drive continuous improvement.
Reporting and Analytics - Data analytics allows us to improve the value that we deliver to our key partners by contributing valuable insights that will drive data-driven decision-making. The CEG Administrator will contribute through the effective use of workforce data, external benchmark information, data visualization techniques, and presentation.
Learning and Development - Developing the best talent is one of our strategic imperatives and the CEG Administrator will support this through the execution of our early talent programs and administrative support to our L&D function including but not limited to program logistics (e.g. venue, invites, communication), learning assessment/evaluation, and delivery.
General Administrative Support - The CEG Administrator will be assigned administrative tasks to support the effective delivery of the CEG team's services to its partners. This may include records management, events management, and general inquiry/complaints resolution.
QUALIFICATIONS:
At least 6 months to 3 years of relevant HR experience REQUIRED
A graduate of Human Resource Management, Behavioral Science or Business Management related to People Development, Industrial/ Employee relations or a related field is REQUIRED
Manual reporting (basic knowledge with Excel) experience REQUIRED
Excellent communication and facilitation skills- ability to engage and manage a class virtually and/or face-to-face setting.
Organizational skills and strong customer management- able to navigate matrixed relationships, manage numerous partners, and coordinate resources to deliver desired outcomes
Attentiveness to details
Additional Details:
Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig, Philippines 1634 (when Return-to-Office initiatives are in place)
Work from Home Requirements:
Must have at least 25 mbps internet connection plan / speed
Must have a private & quiet area to work at home
Must be amenable to work in Taguig once community quarantine measures are lifted
Workplace Flexibility: Full Time, Rotating Shift
American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
Application Process
Once screened and invited by the Talent Acquisition team, expect at least 2-3 interviews (via Webex video call) to happen after.
This role is not open to visa sponsorship according to business requirements.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
To know more about our recruitment process, you may watch this short video -
American Express

Taguig City, Metro Manila
Permanent
Full-time