hr tech AnalystUnilever

Job Title: HR Tech Analyst
Work Level: 1C
Location: Manila, Philippines
Function: UniOps
Terms: Local
Travel: Minimal - 5% of the time.
Purpose:
Team HR IT supports the global convergence agenda, delivering efficiencies & complexity reduction, continuously improving the available process & technology solutions and ensuring internal and external benchmarking. They are the functional experts who will deliver integrated process & technology design, satisfying business needs, and ensuring compliance with the overarching process and service strategy.
Key Accountabilities:
Supports the development of a relevant portfolio of core HR related demands from across the business and from on-going external scan
Pilots capabilities prior to scale deployment whether as part of a vendor release or Unilever driven innovation.
Maintains environmental scans to ensure fit for purpose solutions aligned to strategic roadmaps
Supports development of business case as required
Works with the HRIT Business Partner, Platform Leads and Service Delivery team in developing technology roadmap.
Ensures a constant focus on meeting the needs of customers, informing them of progress and status, and positively managing user perceptions
Communicates effectively to senior and peer stakeholders
Engages proactively with other Tech Analysts and colleagues in order to identify solutions to business needs and priorities
Works extensively with partners and vendors to create fit for purpose solutions
· Actively works and supports resolution of issues escalated; managing incidents, tracking ticket status and partnering with support teams to resolve
· Identifies and recommends process areas that could be simplified, improved or changed; to enhance user experience and drive simplification
· Provides support in maintaining training activities and materials, including user guides, FAQ, recorded demos, portal content, etc
Skills/ Experience/ Qualifications:
Professional Qualifications
Educated to bachelor degree level or equivalent
IT Project Management desirable
IT systems support, preferably in HR, HCM
Experience
Essential:
At least 2 years of HR system or platform implementation/administration/support experience
Appreciation of the processes and challenges in the HR function
Process understanding and appreciation of Tech tools
Experience with Release Management, Change Management, and Incident Management for Human Resources Management Systems
Desirable:
Strong knowledge in Human Capita Management platform (e.g. Workday) preferred
Strong functional HR knowledge
Experience in using ServiceNow for Incidents, Change Management, and Demand Management is appreciated
Business Partnering and Project Management
Has the necessary experience and cultural awareness to work with local and global teams
SharePoint site skills is appreciated
ITIL Certification and Agile Certification or anything similar is appreciated
Key Skills
· Analytical and problem solving skills
Excellent communication, active listening and presentation skills and ability to communicate effectively with all levels in the organization
Team-player and a proactive self-starter
· Strong execution skills; ability to follow tactical and strategic decisions
Ability to work quickly and accurately, especially under pressure; and within a cross-culture and global environment
Strong ethical standards regarding the handling of confidential personal information
· Has good understanding of project management standards and procedures
· Strong decision making skills, making decisions with limited information and understand at what point to escalate without taking calculated risks
· Strong Interpersonal skills and influencing ability; ability to influence customer and stakeholders
· Strong People Relationship skills to liaise, develop and knowledge across teams
Key Interfaces:
External
External Solution Suppliers - Relationship Management in (SaaS) Software as a Service environment
External Service providers of Support Services
External Organizations
Internal
HR Expertise and HR Services Organisations
Local HR BP/PELs and Expertise contacts
Global HR Managers
T&A administrators
IT and HR Service Delivery Managers
IT Organisation; CTO, Security, IT Services team
Standards of Leadership:
Inner Game:
Purpose & Service Personal Mastery
External Game:
Business Acumen Passion for High performance
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Unilever

Taguig City, Metro Manila
Permanent
Full-time