hr service consultant - spanish speaker ( night shift)SAP

What we offer
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
About the Role
This role will mainly provide HR support to SAP employees based in the Americas region.
Day to day task will include handling HR related questions via a ticketing system, email, chat and on the phone and by researching answers in our Knowledge Database. You will ensure the Database is up-to-date by collaborating with other HR teams.
Key Responsibilities:
Effectively communicating and resolving employee questions or concerns submitted by employees and managers
Closely collaborating with HR Shared Services or other HR stakeholders to resolve issues that require second level support
Executing and enhancing higher complexity processes supported by the HR organization
Partnering with the other HR Service Center teams to promote organizational alignment
Work with other stakeholders, within or outside of HR, to support new services
Auditing and updating the Knowledge Base, and supporting knowledge transfer to the team
Providing support by addressing employees and managers to the portal if information are available
Supporting global and regional projects as well as process improvement initiatives
Inquiry Support
Solution Management
Support Portal page/content and HRdirect KB enhancements. Increase HRdirect Associates knowledge of HR processes and tools by providing real-time guidance and inquiry processing feedback.
Consulting & Operational Support
Consulting for projects, teams and countries related to the Portal and the Knowledge base
Consulting and project management for integration of new and existing content and applications (navigation structure, layout & design of pages, content placement, etc.)
Coordination with Content Area Managers and the Portal Team
Confidentiality
Follow guidelines and policies in managing confidential data.
Governance
Implementation of globally aligned navigation structures
Providing mandatory global templates for content areas
Providing HR-specific usability guidelines
Experience & Language Requirements
Spanish Language Proficiency equivalent to native
Excellent oral and written skills in both English and Spanish
Essential qualifications
Graduate of Bachelors Degree, Masters Degree is a plus
3-6 years of relevant professional experience in HR, Customer Service Industry or related fields
Excellent verbal, written and interpersonal communication skills
Self-starter and capable to taking initiatives and can work with minimal direction
Ability to handle changing priorities and use good judgment in stressful situations
Strong organizational and analytical skills
Strongly possesses a "can do" attitude
Committed and enthusiastic team player
Thrives in challenging and fast-paced environment
Candidate must be amenable to work on a night shift schedule
Preferred Qualifications
Process improvement and project management skills
Experienced in leading or participating in continuous improvement initiatives
With excellent understanding and focus on customer experience
We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
Our inclusion promise
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or , APJ: , EMEA: .
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID:319491 | Work Area: Human Resources | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
The key to SAP's success? Our people.
We grow. We lead. We innovate - together! We believe that the difference between success and failure is a great team. As colleagues, we support, challenge, and inspire one another every day. We're results-driven and ready to go the extra mile for our customers. We all work from different places dealing with different challenges and opportunities. But our goal is mutual. We build breakthroughs, together.
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At SAP, innovation is more than just developing top-notch software - it's creating technologies that open up new possibilities. As a cloud company we are future-proofing our customers' business and building systems that provide a foundation for growth and innovation. We know this doesn't happen by accident, so we provide a working environment that promotes free thinking, bold ideas, and collaboration. Of course, having the resources and expertise of a major global organization helps too.
Got ambitious goals? Achieve them - at SAP.
Stay relevant, agile, successful. SAP's robust portfolio of learning and development offerings helps you unlock your potential, stay ahead of technology and accelerates your career. At SAP, we want to make sure our employees are happy, healthy, fulfilled, challenged - and working towards their individual career goals.
There's more to it than coding.
Learn, innovate, and get rewarded. Be your best in a flexible and collaborative environment. The boldness it took to start our company is exactly what we need to keep growing it. That's why we introduced the Hasso Plattner Founders' Award - the highest employee recognition at SAP. It's awarded annually by the CEO to an individual or team whose extraordinary achievement best delivers on SAP's vision and strategy.
Driven by innovation.
SAP has continuously evolved to become a market leader in end-to-end enterprise application software, database, analytics, intelligent technologies, and experience management. Our customers are solving the world's hardest problems. As a cloud company we are future-proofing our customers' business and building systems that provide a foundation for growth and innovation. Our vision of the future of enterprise IT is simple - software must be hyper-personalized, modular in nature, and support outcome-based business models.
Not all heroes wear capes.
The key to SAP's success? Our people. They are innovators, leaders, and all around great human beings. They come from many different countries, speak many different languages - and bring their own unique to the table.
HR Service Consultant - Spanish Speaker (night shift)
Facility: 319491
Posted Date: Feb 10, 2022
Work Area: Human Resources
Career Status: Professional
Employment Type: Regular Full Time
Expected Travel: 0 - 10%
Location:
Ortigas Center,Pasig City, PH, 1600
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SAP

Ortigas Center, Pasig City
Permanent
Full-time