hr/people Operations associateFIS

Position Type : Full time
Type Of Hire : Experienced (relevant combo of work and education)
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
Developing professional role. Works independently on moderately complex assignments, exercising judgment within defined procedures. Receives little instruction on day to day work and detailed instructions on new assignments. As an active team member, contributes to complex projects to gain experience, shares ideas, and suggests process improvements appropriate for level of experience. Consults with senior peers on semi-complex processes to learn through experience. Typically requires a minimum of three to five years' experience in a people office system support role.
What you will be doing
Oversees and transacts all employee data changes and updates. Responsible for handling high volume administrative and transactional activities related to employee on/off boarding, leave management, compliance, records management, and retention.
Provides support to employees and managers for transaction processing and life cycle event management in the system's self-service function. (e.g. transfers, promotions, employment separations, etc.).
Handles employee inquiries and issues resolution. Assists in the research, escalation, and resolution of Workday related operational issues.
Provides standard reports, handles ad-hoc report requests and provides employee analytics on demand.
Ensures data quality and follows global data standards.
Delivers exceptional customer service and ensures all inquiries are accurately addressed in a professional, efficient, timely manner.
Ensures delivery against established service level agreements (SLAs) and people systems delivery (PSD) metrics.
Cultivates networks across a variety of functions and locations with the organization.
Applies knowledge of employee orientation
Other related duties assigned as needed.
What you bring
3 years and up experience in use of People Office systems, preferably Workday and ServiceNow
3 years and up experience in HR/ People Office concepts, policies, and procedures
Attention to detail and accuracy, excellent data entry, organizational and prioritization skills
Excellent customer service, problem solving, and multi-tasking skills
Ability to work in an organized manner and consistently follow-up on tasks
Ability to work both independently and in a team environment
Ability to maintain confidentiality
Excellent oral and written communication skills
Ability to interface with all levels of employees and effectively interact with various functional areas and facilities
Ability to establish and maintain effective working relationships with employees, management, and clients
Experience with customer support: customer, interactions, addressing escalations.
What we offer you
Competitive salary and attractive benefits
A modern, international work environment and a dedicated and motivated team.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
FIS

Manila City, Metro Manila
Permanent
Full-time