hr officer - Employee Relations servicesWHG Customer Services Philippines, Inc.

William Hill in Manila
A part of the William Hill Group, WHG Philippines currently employs over 600 colleagues within Customer Services, Back Office and other business functions, providing support across the full range of William Hill products and services in English, Japanese and Mandarin. If you love making people happy, solving issues, and creating excellent customer experiences, you'll thrive in this supportive environment.
Your role in the team
With over 16,000 people worldwide, we make a huge investment in everyone, offering great career development opportunities. Our people are at the heart of everything we do and we offer a fast-paced environment where we have fun, celebrate success and give you all the tools you'll need to be your best self. It's not just our colleagues we look after - we've got a responsibility to our customers too and we work hard on our ambition that nobody is harmed by gambling.
Duties and Responsibilities:
Processes and manages exit procedures (Leavers, clearance, exit interview); provides analysis of results.
Identify opportunities, develop standardized approaches and priorities programs of work in order to achieve a consistent approach across different departments in relation to Employee relations, discipline, labour compliance and grievance management.
Contribute and assists in the development and improvement of company policies, procedures and documentation.
End to end execution of implementation of new policies; assists in communication of company-wide policy changes and updates.
Coordinates with Managers in addressing and resolving team of employee issues related to policies and procedures, employee discipline/conduct, labour relations and grievances.
Assist in ensuring compliance to applicable labour laws and ensuring that management is made aware of the changes and updates in Labour Law provisions.
Responsible for the creation and timely submission of DOLE/ PEZA reports covering Employee/ Labour relations
Works with HR Operations Manager and legal counsel in the preparation and presentation of grievance and arbitration cases
Job Qualifications:
Working knowledge of industry practices, trends and issues
Effective verbal and written communication skills and a demonstrated competency to interact with people at all levels of the organization and with appropriate external stakeholders
Effective organizational, analytical and problem-solving skills are required
The ability to work effectively as a team member in a fast-paced environment
A demonstrated willingness to engage in professional development activities in order to develop and improve new and current skills, and to adapt to the evolving needs of the organization
Excellent computer skills in a Microsoft Windows environment. Must include Excel and demonstrated skills in database management and record keeping.
Effective interpersonal and coaching skills
Candidate must possess at least a Bachelor's/College Degree , Human Resource Management, Psychology or equivalent.
Applicants must be willing to work in BGC Taguig.
Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Human Resources or equivalent.