home based english or spanish technical CUSTOMER SERVICEUniversaltech Inc

Job Qualification:
Actively listen to customers to understand their issues or concerns
Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue
Converse with clients using appropriate language
Maintain up-to-date knowledge of company products and services
Ensure compliance with standards established procedures for addressing client concerns
Job Qualifications:
Must have good English or Spanish communication skills
Strong customer service personality and able to be questionable
At least 6 months of Technical support experience in a BPO setting
Willing to work on a graveyard shift
Can start immediately
Work From Home
Important Qualifications:
Must have a FAST and STABLE (not choppy) land based internet connection (not the cellular connection) and a PC or Windows laptop with headset (with mute button).
Must have a separate room at home (so the agent can talk all night and not worry about waking your roommates or family).
Please NO children crying, NO dogs barking and NO roosters - If you don't qualify for this, please don't apply.
Outgoing personality
Good English/American or neutral Spanish accent
Cannot have second job at the same time
Benefits:
Work from home
Schedule:
8 hour shift
Education:
Bachelor's (Preferred)
Experience:
Customer Service Representative: 1 year (Preferred)
Technical support: 1 year (Preferred)
Language:
English (Preferred)
Spanish (Preferred)
Shift Availability:
Night Shift (Preferred)
Work Remotely:
Yes