hl oe Business Process Analyst cm opsJPMorgan Chase

Job Description:
Position Summary
The Implementation Analyst engages with their aligned business partners to identify, submit and fully assess change requests for impacted business processes and support items (procedures, guidelines, letters, trainings, communications, etc.). They coordinate with the business SME to ensure full understanding of changes needed. The analyst then performs the writing for all procedures and operational communications associated with the change, as well as facilitating the approval process on these items.
The analyst also supports business partners in obligation remapping efforts, as well as project intake and Strategic Priority Assessment (SPA) facilitation functions. They work closely with support partners such as Letters, Guidelines, Process Mapping, IT and Training to coordinate and track the completion of all non-procedure impacts associated with the changes they manage.
Principal Duties and Responsibilities
1. Work with Approved Requestors (ARs) prior to and during initial CR creation, ensuring CR submission for is accurate and complete
2. Work with business to complete procedure updates and communications
3. Facilitate approvals for procedure and communications
4. Assist in identification and facilitation of required business assessments for change requests
5. In parallel with business assessing impacts, ensure CRs submission form is accurate and complete
6. Ensure all impacted items identified and dependencies confirmed for CR
7. Support business with remapping efforts
8. Provide Fulfillment team with fully assessed CRs
9. Manage Project Intake and SPA
Knowledge and Experience
1. Strong communication, assignment management and business partnership ability
2. Prior technical writing and process document experience
3. Knowledge of home lending process and organizational structure
4. Working knowledge of Excel, PowerPoint and MS Word
5. Ability to handle multiple assignments with the ability to prioritize effectively based on business needs
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.
JPMorgan Chase

Metro Manila
Permanent
Full-time