Helpdesk supportQIMA

The IT department is the beating heart of AI's daily operations. Indeed, without our dedicated IT team, most of our processes would come to a grinding halt. In this day and age, everyone relies heavily on digital communication - but at AI, we use cutting-edge technologies to deliver the best and fastest service to our clients.
If you're an IT specialist with a heart, join our team and help us make a safer world.
The Company
We're a global provider of quality control and compliance services that helps brands and retailers manage their supply chains. The IT department is the beating heart of our daily operations. At AI, we use cutting-edge technologies to deliver the best and fastest service to our clients.
If you're an IT specialist with a heart, join our team and help us make a safer world.
The Job
You will be expected to:
Attend to technical maintenance, resolving users' issues and computer troubleshooting
Install and maintain the Lotus platform, and assist new users in using it
Monitor all systems/communications within a multi-location infrastructure
Assist other coworkers and clients with specific issues relating to new installations and maintenance
Document and enforce the corporate security policy
We may also ask you to:
Ensure the integrity and security of all networks and systems;
Monitor and maintain anti-virus systems, security updates, hotfixes, service packs, and patches;
The Candidate
It could be you if you have:
The ability to work independently;
A good level of spoken English, in order to communicate remotely with people from many other countries;
The ability to figure out solutions to technical problems that you may have never encountered before;
It also helps if you have:
Experience with the Lotus platform is a plus;
A working knowledge of scripting languages for server management would be a plus.
QIMA

Cebu City, Cebu
Permanent
Full-time