Helpdesk support (l1)Eclaro

Assignment Detail Industry: Software Job Description Helpdesk Support (L1) Responsibilities: * Service Desk Support * Receive and log service requests and incident reports to the system * Triage requests and incidents to respective group Assignment Detail Industry: Software Job Description Helpdesk Support (L1) Responsibilities: Service Desk Support Receive and log service requests and incident reports to the system Triage requests and incidents to respective groups Monitoring Monitor core ingestion and processing applications Verify core ingestion and processing applications are running according to schedule Routine log analysis of core ingestion and processing applications for anomalies and act to resolve them. Start / stop / restart failed jobs where known issues exist and clear instructions are available in the runbook to provide guidance on how to resolve the issue. Verify external tool data access connections are operating as expected. Diagnosis and problem analysis Review application logs of long running applications / jobs to identify root cause Review job run times of core ingestion and processing applications / jobs and compare and verify they are meeting expected SLAs. Document and report skew against historical data. Review incidents weekly for commonalities and recommend approach to reduce the incident count. Support work efforts for addressing application issues. Operations Manual Maintenance Provide regular updates to the Operations Manual as required Minimum Qualifications: Must be a graduate of any IT-related or Engineering courses Willing to work on shifting schedule including night shift Good communication skills in English A passion for learning and personal development. The talent to recognize and define problems and develop customized solutions. The openness to travel and work from customer sites if needed. Knowledge and background in programming Preferred Qualifications: Familiar with relational databases and SQL Knowledge in relational data modelling principles Knowledge in Linux/Unix Knowledge on ITIL and/or IT Service Management
Monster

Philippines
Permanent
Full-time