Helpdesk support analyst - earn up to 40kOpen Access Marketing Philippines Inc

Description
BRIEF DESCRIPTION:
Candidates will be focused on providing great service to financial technology solutions and service company, specifically in the information technology aspect.
SKILLS/QUALIFICATIONS:
• For the technical or architecture aspect, one year or more experience in any of the following is required:
 SQL, Databases
 UNIX/Linux
 Networking
 MSSQL
 Databases
 Preferably familiar with the use of Excel formula or macro
 Has previously worked in JP Morgan, Bank of America, Thomson Reuters, Bloomberg is plus and is preferred
• Background and knowledge in accounting is a plus
• Highly proficient in English, both written and spoken
• Proven aptitude to learn complex technical, financial and theoretical information in a timely manner.
• Persevere, dedicated and committed to his/her job.
• Willing work in Glorietta 2, Makati
JOB DUTIES & RESPONSIBILITIES:
• Provides technical support by resolving inquiries by phone, email and web, in a timely and consistent manner with department and team service levels and goals.
• Works collaboratively with clients, team members, implementation consultants, and resources across our global office locations to achieve desired results.
• Continue internal education, training, and certifications to stay ahead of an evolving technical industry landscape
• Learn new product releases, and increase your value to the company and the client.
• Own and address client needs and product issues from inception to resolution.
• Interpret and validate technical issues, test solutions, follow-up and escalate when necessary.
• Maintain and create detailed documentation through logging of support cases, e-mail and knowledge base articles for client and internal use.
BENEFITS:
• Salary: 34-40K
• Free shuttle
•13th month
• HMO
• Life Insurance
• Company Benefits
• Leave credits
• Incentive
• Surprise perks
• Gets to work 9 hours a day include 1.5 hour break time, plus two days straight off (Must be willing to work on weekends, holidays on based on the required schedule).
Send your resume to *******@openaccessbpo.com
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Language(s): English ,Tagalog
Availability for travel: No
Availability for change of residence: No

₱ 40,000.00 monthly ·  Makati, National Capital Region ·  Today, 01:19 PM
Work type
Full Time