Helpdesk level 3 (mcsg0006)Hammerjack

hammerjack is an innovative Australian company that specialises in offering top-tier skilled professionals in various fields, including but not limited to Administration, Finance and Accounting, IT Programming, Engineering, Sales and Marketing, and many others.
Whether you prefer a hybrid or work-from-home setup or the full office experience, hammerjack provides all employees with the opportunity to enjoy the benefits of an eco-friendly workplace, a playroom, free meals, and unlimited access to a built-in bar stocked with drinks and snacks.
It's a place where professionals are inspired to advance and innovate, adapting to the "new normal" of today's world.
What's in it for you?
Competitive Salary
Night Shift Differential + Fixed Weekends Off
Permanent Work From Home
Retention Bonus (Up to Php 100,000)
Health Coverage for you and one of your qualified dependents on Day 1
Paid Time Offs - can be converted into cash
Government Mandated Benefits - 13th-month pay.
Group Life Insurance
Additional Perks and Benefits:
Work from Home Equipment Provided
Free Access to Bar (Unli Premium Coffee, Soda, Tea, and Booze)
Free Meal every Wednesday
Monthly Employee Engagement activities
Wellness Programs
Townhall Events
Christmas Events, Year-end Parties
Outings
Team Building
Acoustic Jamming Sessions
JOB DESCRIPTION:
To be successful in this role, you must have Azure certificates and extensive knowledge of the Microsoft environment. You must also have deep analytical skills and the ability to troubleshoot and solve problems effectively. The ideal candidate should be customer-oriented, proactive, and collaborative.
Responsibilities:
Provide Level 3 support and troubleshoot complex issues with Microsoft 365, Azure, Intune, Meraki firewalls, Azure VPN, and other services.
Manage incoming tickets escalated from Level 1 or Level 2 support teams and drive to resolution.
Create and update knowledge base documentation, how-to guides, FAQs, and process documentation.
Assist with onboarding and configurations of Microsoft 365, Azure, MDM, networking, security, and other solutions.
Proactively identify opportunities to improve managed services through customer
engagements. * Escalate to engineering when necessary and manage communication across stakeholders
QUALIFICATIONS:
Requirements:
Bachelor's degree in Computer Science, Information Technology, or related field.
Azure certificates such as AZ-900, AZ-104, AZ-303, AZ-304, or equivalent (preferred but not all required).
Ticketing system experience (ConnectWise Manage strongly preferred).
5+ years experience in a help desk or system administration role.
Extensive knowledge and experience in Microsoft Azure, Virtual Desktop, Intune, 365, and other cloud-based services and applications.
Deep analytical skills and the ability to troubleshoot and solve problems effectively.
Superior critical thinking and complex technical troubleshooting skills.
Excellent communication skills both written and verbal.
Customer-oriented, proactive, and collaborative attitude.
Ability to work independently or as part of a team.
Strong written and verbal communication skills with customer service focused aptitude.
Detail-oriented individuals who are team players highly self-motivated.
Sharing our core belief system of Teamwork, Service, and Growth is table stakes for joining the team.
Adaptable to change and willingness to learn different processes-it's what the Growth core value is all Met!
Candidates should have well-developed Microsoft Office skills, including Word, Outlook, PowerPoint, and Excel.
hammerjack

Makati City, Metro Manila
Permanent
Full-time