Helpdesk engineerRingCentral

Want to change the way work...works? This is your moment.
RingCentral Glip integrates messaging with video to make conversation, collaboration and connection more meaningful than ever, no matter where or how people want to work.
As a member of the RingCentral IT team, you'll work across every department in the company to develop and deploy innovations that power productivity, deliver insights, and improve the flow of company data. It's a team built to thrive on change-and a perfect place to build a career with lasting impact.
We're as proud of our working environment as we are of our market success. You'll find all the training, opportunity and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!
RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We're not just changing the nature of communication and teamwork. We're winning, together.
Responsibilities:
Comfortable in providing mid-to-advance level troubleshooting and systems configuration for both Windows and Mac OS workstations.
Familiarity in VoIP and conferencing technology troubleshooting.
Knowledge of asset management principles (hardware deployment and reclamation, asset inventory integrity, asset tagging and assignment)
Resourceful independent troubleshooting skills for company-supported applications (both local clients and web-based)
Collaboration with other IT teams for partnership in incident management, issue escalations, and project management.
Knowledge base documentation authoring and maintenance skills; expectations for this position include self-initiative to identify knowledge base opportunities (for both our internal user base and support team peers)
Serve as a subject matter expert in areas of high technical competency, leading cross training and communication with peers to strengthen team knowledge in the respective subject matter
Must-Have:
Customer-service centric mindset with pride in delivering a high level of prompt support to our employees
Relevant examples of project management leadership in driving support process improvements for peers and end users (a creative, solution-minded approach when encountering inefficiencies)
Top-notch interpersonal communication skills, both verbal and written
Familiarity with Office 365 Cloud platform, both troubleshooting and administration (user and groups management, mail troubleshooting, etc.)
Experience in troubleshooting Windows and Mac OS platforms at a Tier 2 level
Familiarity with network protocols and configurations (TCP/IP, LAN, WAN)
Network troubleshooting skills including demonstrated knowledge of VPN client troubleshooting beyond restarting services
Comfortable with Active Directory user and groups management
Mid-to-advance level troubleshooting skills with VoIP and conferencing applications (such as the RingCentral platform)
Mobile device support (iOS, Android)
Authentication / Single Sign-On troubleshooting experience (e.g. OKTA)
Qualifications:
Candidate must possess at least a Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent
At least 2 years of experience in handling the same post or any related experiences
Must be willing to work at night and in Shaw Blvd Mandaluyong City
Nice-To-Have:
Google Workspaces Admin
Demonstrated Project Management skills
Active Directory familiarity and comfort with DHCP, DNS, Group Policy
Workflow Automation experience
IT Service Management administration (ticketing, knowledge, user and group management)
Systems Administration skills (PowerShell, terminal based interfaces, basic scripting)
Device Management systems (Workspace ONE, JAMF)
Atlassian Suite (Confluence, Jira)
Benefits and Amenities:
Centrally located in Shaw Boulevard, Mandaluyong City (close to MRT Shaw Station and EDSA)
Work from home temporarily until January 2022 or until further notice
Comprehensive HMO Package (medical, dental)
Personal Time Off Leaves
Quarterly Performance Incentive
Discounted Gold's Gym Membership
About RingCentral
RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It's a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.
RingCentral is headquartered in Belmont, California and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#LI-KV1
RingCentral

Manila City, Metro Manila
Permanent
Full-time