helpdesk AssistantGlyphStudios, Inc.

The Helpdesk Assistant provides support to end-users by troubleshooting and resolving issues related to common technical problems. The role involves responding to user inquiries, providing solutions to common technical problems, and escalating complex issues to higher-level support teams. The Helpdesk Assistant is crucial in ensuring smooth operation of IT services and maintaining high levels of user satisfaction.Communication Skills:
Strong Verbal Communication: Ability to explain issues to non-technical users clearly and professionally.
Written Communication Skills: Proficient in creating tickets, documentation, and emails in a clear and professional manner.
Customer Service Skills: Ability to provide empathetic and effective support, focusing on user satisfaction.
Problem-Solving and Analytical Skills:
Ability to analyze and resolve problems quickly and efficiently.
Strong troubleshooting and logical thinking skills, especially when dealing with common technical issues.
Organizational Skills:
Ability to prioritize and manage multiple requests at once.
Attention to detail when logging incidents and documenting solutions.
Good time management to handle tasks effectively within deadlines.
Entry Level / Junior, Apprentice Customer Service Telecommunications 9 openings Bachelor's degree graduateGlyph is one of the largest mobile and web services companies in the Philippines. Since the company was incorporated in 2011, Glyph has created mobile and web services for some of the largest enterprises in the country. The company is a certified Amazon Web Solutions Partner and a Google Cloud Partner.
Kalibrr

Pasig City, Metro Manila
Permanent
Full-time