helpdesk AssistantQuartz Business Products Corporation

Helpdesk Assistant provide customer service to answer customer requests for assistance either in person, by email/chat or over the phone for technical support.
Main Job Duties and Responsibilities:
Answers telephone and respond to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
Follow up with customers to ensure complete resolution of issues.
Responds to customer inquiries to ensure customer needs are met.
Prepare activity reports
Administering portal processes e.g.: Parts requisition, case report, case update.
Helpdesk Ticketing administration.
Must have Bachelor's Degree in any field.
With at least a year of work experience
Experience in customer service or relevant role is an advantage
Average client-facing oral and written communication skills
Polite and confident with a great deal of patience and stress tolerance.
Attention to detail and comfortable working in a fast-paced office environment
Ability in multitasking and time-management
Interpersonal skills to interact with customers and team members
Must demonstrate adaptability when dealing with difficult customers
With Data Entry Skills, Reporting Skills, Administrative Writing Skills, Understanding the Customer, Customer Focus, Informing Others, Self-Development, Attention to Detail, Professionalism, Microsoft Office Skills, Teamwork
Ability to learn about products and services
Proficiency in MS Office with expertise in Microsoft Word, PowerPoint, Excel and Outlook.
Retirement Benefit Plans
Medical / Health Insurance
Paid Sick Leave
Employee Discounts
Performance Bonus
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Entry Level / Junior, Apprentice Customer Service Information Technology 1 opening Bachelor's degree graduate
Quartz Business Products Corporation is one of the largest Information Technology solutions companies in the Philippines. With over 41 years of experience in the I.T industry, we take pride in our business performance and recognized by the Philippines top corporations as a Reliable, Efficient, Professional, Cost Effective and Expansive Solutions Provider.Quartz Business Products Corporation is an authorized resellers of HP. As an HP Platinum Partner, we proudly position HP devices to our clients, successfully meeting their most demanding requirements.Quartz Business Products Corporation has built a reputation of excellent products and services. It achieves this through its strong partnership with leading I.T. brands, extensive portfolio, nationwide distribution, highly-competent sales team and committed after-sales support. We continually expand our quality products and excellent services portfolio to provide our consumers with the best technologies and superior solutions that drive higher productivity, better cost efficiency and more opportunities for our Clients.With our robust financial and operational capacity, Quartz Business Products Corporation has impressive numbers of Partners and we deliver more than 100,000 products nationwide. We provide hundreds of corporation and millions of consumers with innovative, quality products and excellent services for their enterprises.
Kalibrr

Taguig City, Metro Manila
Permanent
Full-time