helpdesk analyst, AssociateSolarWinds

Job Description:
Overview
At SolarWinds, we're a people-first company.Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidatethrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic.We're looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment.Solariansare ready to advance ourworld-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you're looking to build your careerwith an exceptional team, you've come to the right place. Join SolarWinds and grow with us!
Responsibilities
Works with help desk as appropriate to determine and resolve problems efficiently with customer service focus.
Provides first-level and second-level assistance to R&D Operations customers.
Research, resolve, and respond to questions received via helpdesk, emails, chat, and phone efficiently with a customer service focus.
Assist with management of R&D Operations core services.
Assist with maintenance and operation of virtualization infrastructure.
Troubleshoot basic server and network issues.
Configure Engineering Lab environments for R&D customers.
Assist R&D Systems and network engineers as needed.
Follow documentation and established procedures; help update as needed or directed.
Research and evaluate hardware and software for systems; maintain assets and inventory.
Provide high level of professionalism when dealing with management and sensitive data.
Qualifications
Oral and written English communication skills with high level of customer service
Experience supporting Windows desktops
Intermediate exposure to Active directory and Windows Server OS; Linux OS experience a plus
Beginner exposure to virtualization (VMware, Hyper-V) helpful
Beginner exposure to server and network hardware, datacenter operations helpful
Ability to multitask; handling a wide variety of tasks and projects concurrently
Ability to complete assigned tasks and projects on schedule
Preferred Qualifications
2-3 years of relevant experience
North American Hours (9:00 PM - 6:00 AM MNL)
SolarWinds

Fort Bonifacio, Makati City, Metro Manila
Permanent
Full-time