healthcare advocates - Quezon City, ncrOptum

Healthcare Advocates - Quezon City, NCR » Full-time
» Quezon City
» •
» Posted on January 20, 2022
» •
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Description:
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
Primary Job responsibilities:
» Provider, Member, and Other insurance facing position with frontline metrics
» everyday communication with providers, members, and other insurance companies to obtain and document coordination of benefits information
» Drive NPS by leveraging a questions-located approach to obtain information and exercise reflective listening skills to identify underlying, root cause issues
» Prioritize assigned tasks with minimal guidance from SMEs and management
» Coordinate directly with other team members to balance workload, execute priorities, and ensure assigned goals and objectives are met or exceeded
» Identify and resolve problems using defined processes, skills, and judgment
» Communicate areas of potential improvement to SMEs for potential incorporation into processes to increase productivity, quality, and/or customer satisfaction
» Analyze and interpret data. Present the results of data analysis to SMEs and management, as appropriate, in a concise and crisp manner
» Leverage problem-solving skills within established guidelines to resolve issues, questions, and conflict at the lowest level possible within the organization
» capability to work independently and as a team with limited supervision
» Possess strong attention to detail with the capability to think in a logical and structured manner to identify problems and present solutions for consideration
» capability to multi-task including the capability to understand multiple products and multiple levels of benefits within each product
» Leverage strong communication skills (verbal, non-verbal, and written) with a demonstrated capability to communicate ideas clearly and concisely with peers, superiors, members, and providers
» Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its capability to do so
Requirements:
Required Appropriate qualifications:
» College graduate of any course
» 1 year practice in Customer Service practice in a Call Center / BPO setting industry handling international account
» 1+ years of analyzing and solving customer problems in an office, claims, or customer service environment
» 1+ years of client facing/relationship building within any industry
» Basic proficiency with Microsoft Office Suite (Word, Powerpoint, Excel, and Outlook)
Preferred Qualification:
» 2+ years of practice in the healthcare dealing with coordination of benefits
» Previous practice using multiple applications and systems at one time
» capability to multi task anf shift priorities as needed
» Proficient in the English language
Careers with Optum . Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when Information technology comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, discapability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. © 2021 Optum Global Solutions (Philippines) Inc. All rights reserved.
Job Keywords: Healthcare Advocates, Healthcare, Call Cente, BPO, Quezon City, National Capital Region, NCR
income: ?15000 - ?25000
Address: Quezon City, Philippines
Application Process: Apply at Bossjob!
Apply at Bossjob.ph today!
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Optum, a UnitedHealth Group company Employer Profile:
Optum, part of UnitedHealth Group family of businesses, is a health services and innovation company dedicated to helping people live healthier lives and helping make the health system work better for everyone. With over 165,000 people collaborating worldwide, we're working to improve the delivery, quality and efficiency of health care.
In the Philippines, we have offices in Alabang, Taguig, Quezon City, and Cebu. This is a place where you can be the best at what you do and who you are.
Careers at Optum, a UnitedHealth Group Employer :
What brings out your best? Competition? Challenge? Discovering new levels of performance? You're going to fit right in at Optum. As part of UnitedHealth Group, a Fortune 7 company, we're building on a leadership abilities position by combining data, technology and talent to create better results for our clients around the world. It's an opportunity to excel on a team that prizes excellence. And that's what makes Information technology your life's best work.SM
We're driving innovation and change all over the world and that's creating opportunity right here in the Philippines for people with energy, passion and a focus on quality. We want to make a difference and that makes this the one job opportunity that can change everything for you.
Are you in? Lgain more about careers at Optum:workatoptum.com
Worksvianet

Quezon City, Metro Manila
Permanent
Full-time